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Support Cannot Open Camera

Discussion in 'Android Help' started by Kan13, Aug 20, 2016.

  1. Kan13

    Kan13 Lurker
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    I have problem with opening camera. It says "Cannot connect to the camera. Please make sure to close all apps that may use camera or flashlight" but closing all app does not help. First time it was possible to open camera when I was clear cash of gallery and similar app but as soon as Iclose and open camera it was the same problem again. Factory reset and rewriting firmware did not help. I have found crash log file and here below copy of log file text:
    petName=K2
    versionName=v1.0.0_2015081086
    resolution=1080 * 1920
    versionCode=1
    SDK_VERSION=22
    RELEASE=5.1
    Globe.REQUEST_HEADER_IMSI=unknow
    Globe.REQUEST_HEADER_IMEI=357468000413722
    BOARD=Android
    BOOTLOADER=unknown
    BRAND=KINGZONE
    CPU_ABI=armeabi-v7a
    CPU_ABI2=armeabi
    DEVICE=Android
    DISPLAY=1481YF.K468A.A1.151209.L1_MP3.FDD_3M_G4B_W18_FDDB1B3B7B20_P1
    FINGERPRINT=alps/full_bd6753_65u_a_l1/bd6753_65u_a_l1:5.1/LMY47D/1449641927:user/test-keys
    HARDWARE=mt6735
    HOST=wtl
    ID=LMY47D
    IS_DEBUGGABLE=true
    MANUFACTURER=KINGZONE
    MODEL=K2
    PRODUCT=K2
    RADIO=unknown
    SERIAL=0123456789ABCDEF
    SUPPORTED_32_BIT_ABIS=[Ljava.lang.String;@23301c3e
    SUPPORTED_64_BIT_ABIS=[Ljava.lang.String;@3a0b1a9f
    SUPPORTED_ABIS=[Ljava.lang.String;@ed0f7ec
    TAG=Build
    TAGS=test-keys
    TIME=1449642091000
    TYPE=user
    UNKNOWN=unknown
    USER=wtl
    crashTime=2016-08-16_18-45-51
    STACK_TRACE=java.lang.RuntimeException: Unable to destroy activity {com.android.launcher5.bird/com.android.launcher5.Launcher}: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.os.HandlerThread.quit()' on a null object reference
    at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:3975)
    at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:3993)
    at android.app.ActivityThread.handleRelaunchActivity(ActivityThread.java:4193)
    at android.app.ActivityThread.access$900(ActivityThread.java:178)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1476)
    at android.os.Handler.dispatchMessage(Handler.java:111)
    at android.os.Looper.loop(Looper.java:194)
    at android.app.ActivityThread.main(ActivityThread.java:5637)
    at java.lang.reflect.Method.invoke(Native Method)
    at java.lang.reflect.Method.invoke(Method.java:372)
    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:959)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:754)
    Caused by: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.os.HandlerThread.quit()' on a null object reference
    at com.android.launcher5.Launcher.onLQDestroy(Launcher.java:3071)
    at com.android.launcher5.Launcher.onDestroy(Launcher.java:3007)
    at android.app.Activity.performDestroy(Activity.java:6292)
    at android.app.Instrumentation.callActivityOnDestroy(Instrumentation.java:1148)
    at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:3962)
    ... 11 more
    java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.os.HandlerThread.quit()' on a null object reference
    at com.android.launcher5.Launcher.onLQDestroy(Launcher.java:3071)
    at com.android.launcher5.Launcher.onDestroy(Launcher.java:3007)
    at android.app.Activity.performDestroy(Activity.java:6292)
    at android.app.Instrumentation.callActivityOnDestroy(Instrumentation.java:1148)
    at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:3962)
    at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:3993)
    at android.app.ActivityThread.handleRelaunchActivity(ActivityThread.java:4193)
    at android.app.ActivityThread.access$900(ActivityThread.java:178)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1476)
    at android.os.Handler.dispatchMessage(Handler.java:111)
    at android.os.Looper.loop(Looper.java:194)
    at android.app.ActivityThread.main(ActivityThread.java:5637)
    at java.lang.reflect.Method.invoke(Native Method)
    at java.lang.reflect.Method.invoke(Method.java:372)
    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:959)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:754)

    Please help. I just need to know if it is software or hardware problem.
    Thank you.
     

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  2. mikedt

    mikedt 你好
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    Teachaaa
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    A Kingzone phone is it? If factory reset or re-flashing didn't clear the camera problem, could be a hardware fault, like the camera itself died. Is it under warranty?
     
  3. Kan13

    Kan13 Lurker
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    No, replacement warranty expired....
     
  4. mikedt

    mikedt 你好
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    OK, I don't know who can repair a Kingzone K2, apart from the company itself in Shenzhen, or the service agent in Vietnam. Otherwise you'll be buying a new phone, if you want a working camera.
     
  5. Kan13

    Kan13 Lurker
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    thank you mikedt for reply . I am afraid you are right. I need to replace phone...
     

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