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Support Cannot transfer files to PC after Android encryption

Discussion in 'Android Help' started by minty kitkat, May 18, 2016.

  1. minty kitkat

    minty kitkat Lurker
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    I used to be able to transfer files between my phone and PC either by (a) creating an FTP server on my phone or (b) simply connecting the phone to the PC with USB cable and dragging/dropping files.

    Well, yesterday I got the bright idea of encrypting my phone, and this seems to have blocked my ability to connect to my PC with the above methods. The computer can display the folder structure in my phone, but it cannot access any of the folders to see what's inside. Is there anything I can do about this? Thanks in advance for your help.

    Note that I can still transfer files by Bluetooth.

    Phone:
    Model: Sony Xperia M4 Aqua (E2303)
    Kernel: Android 5.0
    Not rooted

    Computer:
    Laptop running Ubuntu 16.04 operating system
     

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