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Support Cannot View Photo Attachments

Discussion in 'Android Devices' started by Bartsfam, Sep 25, 2012.

  1. Bartsfam

    Bartsfam New Member
    Thread Starter

    Aug 18, 2012

    My work currently supplied us with 15 Casio Commandos.
    Our problem is, that 85% of the time, we canot view attached photos on an email.
    When you click "show attachments", the "Open" and "Save" options pop up. When you hit open, with "Gallery" you get a black screen. When you open with "QuickPic" it says "Load Failed." If you "Save" the photo, when you go to view it, it is blank.

    We tried it with the stock email, and with K9 email, and we get the same results. Other "Document" attachments come through fine, it is only photo attachments. Yet, all of a sudden, one photo will come through fine. It does not matter if it is a jpeg, png, or whatever file type. There seems to be no rhyme or reason. I also change the settings to "fetch" large size emails, and it still makes no difference.
    We have also tried using different email services, and we get the same results.

    This is very frustrating as we need this transference of photos for work.
    Anyone have any suggestions?


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