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Support Can't access gallery

Discussion in 'Android Devices' started by marbledgodwit, Nov 15, 2012.

  1. marbledgodwit

    marbledgodwit Active Member
    Thread Starter
    16

    Aug 29, 2012
    31
    1
    16
    Female
    Texas
    All was well went I went to sleep last night. Changed my wallpaper, then leaving my phone unplugged, went to sleep. This morning I decided I wanted to change my wallpaper again, but now I can't access my gallery at all.

    Now when I hit gallery, I get a box with an exclamation point in a white triangle that says NO STORAGE and underneath that it says "No external storage available". Under that it says cancel. If I hit cancel, my gallery goes away. If I hit a group of photos to try to bring up a collection, the gallery disappears from my view. If I go to settings & pull up storage and then hit Pictures & video, it pulls up my gallery, but shows the same box with the NO STORAGE thing again.

    When I check storage under settings, it shows 27,38 GB available and for photos specifically, it shows that I have 90.16 MB on my phone. The majority of what I have are saved wallpapers from 2 apps - Backgrounds HD & Wallpapers HD.

    I took screen shots, but of course can't access them because I can't get into the gallery.

    Any suggestions?

    [​IMG]
     

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  2. Dabitz

    Dabitz Well-Known Member
    53

    Sep 17, 2010
    302
    51
    53
    Accounting Supervisor
    NJ
    I would go into settings/apps and clear data for both "Gallery" and "Media Storage". Reboot the phone and try again.
     
  3. marbledgodwit

    marbledgodwit Active Member
    Thread Starter
    16

    Aug 29, 2012
    31
    1
    16
    Female
    Texas
    Thanks for the suggestion, will try it ASAP.
     
  4. marbledgodwit

    marbledgodwit Active Member
    Thread Starter
    16

    Aug 29, 2012
    31
    1
    16
    Female
    Texas
    Tried & worked. Thanks again.
     
  5. Dabitz

    Dabitz Well-Known Member
    53

    Sep 17, 2010
    302
    51
    53
    Accounting Supervisor
    NJ
    Cool, no problem.
     
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