Help Cant auto restore apps from market

[monsterenergy22]

Hey guys,

My boss just upgraded to the S3 and I was helping him out with the transition. However, I am having trouble with the auto restore of his apps from the Play Store. I had him remove and re add his google account but there was no tick box to restore his apps and settings from his account. The only tick box was to backup his account. Any ideas?

 

[SUroot]

you get 2 tick boxes when going through the android setup wizard.

1 to allow the restore and another to allow it to backup. The only way there is to reset the phone.

That said, we dont know on his last phone if he ticked the allow to backup option, so there may not be anything to restore.

 

[monsterenergy22]

you get 2 tick boxes when going through the android setup wizard.

1 to allow the restore and another to allow it to backup. The only way there is to reset the phone.

That said, we dont know on his last phone if he ticked the allow to backup option, so there may not be anything to restore.

Mhmm, ok. I will have him bring in his old phone to see if that option was checked. I have always had the 2 boxes on my phone thats why I thought it was strange that he only had 1 box in the setup wizard.

 

[humandroidster]

So did you solve it?

 

[monsterenergy22]

Not yet. Hes going to root and install a custom rom sometime this week so we will see if he gets that option when in the setup wizard.

If not, hes just going to go to the play store via his desktop browser and do some house cleaning with what apps he wants to install.

 

[jackdubl]

I assume his previous phone wasn't rooted? If it was, or can be now, he can use titanium to restore all of his apps and data.