hello, I have one of the smartphones from tracfone, a zte valet. I had some issue and thought a reset would fix it. had i known, i wouldn't have done it, because now I can't make calls (keeps saying something with the activation, but its already activated) and can receive very few. Before then, I could make and receive calls, so long as i had bars, as usual. There was no problems with calling I've called tracfone numerous times, they said it was a "can't receive service issue" which i knew wasn't it because I have service in my area with the phone before the reset. So called "activated" it plenty of times, took out the battery, put it on and off, and whatever activation number they said dial, i dialed. Was looking through online reviews for relief and i saw someone had also reset theirs and had problems, then their rep contacted Verizon and had it fixed. I tried once again and mentioned this to the last rep I had but she wouldn't even bother because of the tower service thing (but i still had bars and service, and made that very clear--one or two bars is still service but moving on) so now I'm here. Any help is MUCH appreciated.