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Cant connect Samsung Ace to the PC/laptop (USB cable-Vista)

Discussion in 'Android Devices' started by tuba84, Apr 17, 2013.

  1. tuba84

    tuba84 Lurker
    Thread Starter

    Hi Guys!

    I have a problem with my Ace. Cant connect it to my PC (Windows Vista) through USB cable. Its only charge my phone, but cant see it (nothing says on my mobile screen that phone is connected). I did so many thing im getting a little bit fed up now... :(

    - Ive installed (re-installed) Kies on my PC. Kies cant see my phone
    - on/off debugging USB
    - format SD card
    - factory data reset

    Any more ideas? :thinking:


  2. socrates0

    socrates0 Android Enthusiast

    After installing KIES the drivers should have installed automatically. You can then install ‘MyPhoneExplorer’ found here FJ Software Development . this s/w should everything KIES would do except update your firmware.

    [FONT=&quot]BTW Vista is a bitch & so is KIES :(

    [/FONT] To reinstall the drivers. You can check here (usually) C:\Progam Files\Samsung\KIES\USB Driver. You should find the exe file here, run to install the drivers again.
  3. tuba84

    tuba84 Lurker
    Thread Starter

  4. ayush29k

    ayush29k Android Expert

    Try another system, with a different windows preferably.
  5. tuba84

    tuba84 Lurker
    Thread Starter

    Ive got a tablet, tried to connect with no results :mad:
  6. ayush29k

    ayush29k Android Expert

    You tried to connect your phone with a tablet? :thinking: :stupid:
    you can't do that...
    I meant try another PC or laptop
  7. tuba84

    tuba84 Lurker
    Thread Starter

    Yes, Ive tried to connect it to tablet, sorry I dont have 5 laptops at home... Phone is just external device like usb pen drive (correct me if Im wrong:) ) I should get at least sd card reading...

    I will try to do it somewhere else.
  8. ayush29k

    ayush29k Android Expert

    Its a phone, not a pen drive!
    However it can be used as a pen drive because it has a sd card which is a memory storage device, but that does not mean you can connect your phone to a tablet by just connecting them via a wire :p:p
    You need drivers in the tablet which can recognize and manage the phone as a memory device.

    I never asked you to get 5 laptops, i just suggested you to try a different PC, i said that because it does matter, i use windows xp sp2, my phone never connects to it, however it easily connects to my friend's pc having the same configuration and windows. You are dealing with "Samsung Kies" here, you can't even imagine what a menace this thing is.
    I gave up on this long back, now i use a card reader or bluetooth to transfer files from my sd card to my computer.
  9. tuba84

    tuba84 Lurker
    Thread Starter

    I used to have galaxy s2 and I never had a problem with connection. My missus have a Note and she transfers all the files without a problem. Thats a really wierd that I cant connect Ace..

    Im waiting 2 days now for the answer from Samsung Support :/
  10. tuba84

    tuba84 Lurker
    Thread Starter

    Thats what I meant by the way :smokingsomb: Thanks for replay by the way :)
  11. Marcha

    Marcha Well-Known Member

    Hi Tuba84,
    I don't think I should have to ask you, but did you pull down the notification bar in order to connect through USB? If not, there won't be a connection.
  12. tuba84

    tuba84 Lurker
    Thread Starter

    I never had any information to connect to PC in a notification bar :/
  13. Marcha

    Marcha Well-Known Member

    Reason why I mentioned it, is that I didn't see any comments about that. It doesn't solve the "Kies"problem, but after connecting USB and pulling the notification bar down, you can use USB as mass storage and read your SD-card that way - and of course transfer files. Make sure to end the USB-connection safely after that, just like you would safely remove any USB-device from your PC.
  14. kuepper

    kuepper Lurker

    never had a problem before but I've just updated Keis when prompted and now I have the same problem as the OP ie I get a beep on both pc and phone when I connect the USB cable but no visual recognition of the connection on either device. I tried uninstalling and reinstalling keis and restarting pc and phone but problem remains. Any solution?
  15. qashqool

    qashqool Member

    Hi, It seems that you have a driver problem. We have to separate things, the connection to the PC and the recognition by Kies. Without the former can not have the second, but the opposite is not true.
    Try this link (is xda)(dont forget http://)dreamtimeshop.com/android/Samsung-USB-Drivers.zip
    Hope I helped
  16. AuroraK

    AuroraK Lurker

    I first came here looking for the answer to this problem but then found the answer for myself whilst still searching, so I registered to share this with you.
    When you work it out, it is so easy you could kick yourself (well I could anyway) When you plug the USB cable into the phone, pull down the bar from the top of the screen, - the one where you connect to Wi-Fi or bluetooth - and it will say" USB connected, select to copy files to your computer" touch it and it will take you to the right screen and there is a touch panel "connect storage to PC" touch that then touch yes on the next screen and you then get an autoplay dialogue box on your laptop. From that choose which option you want. If you want to transfer photographs, remember that they are in the DCIM folder.
    Hope this helps.
  17. ayush29k

    ayush29k Android Expert

    Everybody knows that dude :p
    The problem is that when they connect the usb there is no connection notification on the status bar, the phone starts charging but it never shows any signs of connecting to the pc.
    In my case the pc recognised the phone and i was able to connect using the pull down notification but i could never maintain the connection for more than 5 seconds, it kept disconnecting.
  18. TCboxa

    TCboxa Lurker

    This is the solution. :)

    While the phone is plugged into your PC via USB Cable, turn the phone off, then turn it back on. When it turns on it will be detected by your computer and will enable the USB notification. This problem seems to occur when you have factory reset your phone or have never connected it to the computer before. The same problem can occur when you reset the phone and try to plug it into a charger, you simply turn it off and on again for it to recognise the device.

    Hope this helps.
  19. Dan wall

    Dan wall Newbie

    I am having the same problem with my new Galaxy Ace, I have tried all of the above, it sometimes connect and disconnects before I can backup my contacts etc
    Samsung support told me to turn off the wireless and Bluetooth but it still does not work, so they told me to send the phone for checking under warranty, but I think it is the Kies that is buggy
  20. dpick1947

    dpick1947 Lurker

    Hi this could be a problem with the phone my wife and I both have galaxy ace phones (same model both bought at the same time) my phone connects to pc and kies with no trouble my wife's has only connected once I have taken it back to shop a number of times they could not get it to connect as well in the end they replaced the handset.


Samsung Galaxy Ace Forum

The Samsung Galaxy Ace release date was February 2011. Features and Specs include a 3.5" inch screen, 5MP camera, 278GB RAM, Snapdragon S1 processor, and 1350mAh battery.

February 2011
Release Date

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