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Can't connect to Wifi

Discussion in 'Android Devices' started by ThelmaH, May 19, 2017.

  1. ThelmaH

    ThelmaH Lurker
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    Hi,
    I have an LG G3 D851.  It's been working fine until today.  It won't connect to the internet most of the time, and when it does it is for less than 20 seconds.
    I know the problem is the phone as other devices connected to the same wifi are working fine.
    I have no idea why all of a sudden it just won't even turn on the wifi setting, and when it does it cuts itself off within seconds.
    The wifi signal is showing as Excellent.
    I've rebooted twice to no avail.
    I'm completely baffled, can anyone help please?
     

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    #1 ThelmaH, May 19, 2017
    katkentucky1945 likes this.
  2. mikedt

    mikedt 你好
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    That sounds like could be a hardware problem with the WiFi in the phone itself, and very likely it's LG service required, especially given that you've already tried restarting, resetting etc.
     
    #2 mikedt, May 19, 2017
  3. katkentucky1945

    katkentucky1945 Lurker
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    #3 katkentucky1945, May 19, 2017
  4. katkentucky1945

    katkentucky1945 Lurker
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    #4 katkentucky1945, May 19, 2017
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  5. katkentucky1945

    katkentucky1945 Lurker
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    I have no sound coming through head phones and where the sound comes through not loud  enough to hear from phone also is awkward
     
    #5 katkentucky1945, May 19, 2017
  6. ThelmaH

    ThelmaH Lurker
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    Thanks.  I feared that may be the case.  Fortunately it's still under warranty.
     
    #6 ThelmaH, May 22, 2017
  7. tube517

    tube517 Android Expert
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    Is this only at home or on every wifi you try to connect to?
     
    #7 tube517, May 22, 2017
  8. ThelmaH

    ThelmaH Lurker
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    It is every wifi.
     
    #8 ThelmaH, May 22, 2017
  9. tube517

    tube517 Android Expert
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    Do you have any battery saving apps or task killers that turn off wifi?
     
    #9 tube517, May 23, 2017
  10. ThelmaH

    ThelmaH Lurker
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    No.   The wifi is turned off on the phone, and won't turn on at all.  At first it would connect for very short spells, but now the phone's wifi won't even turn on, let alone connect.
     
    #10 ThelmaH, May 23, 2017
  11. tube517

    tube517 Android Expert
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    Yep, sounds like a hardware issue like mikedt said.
     
    #11 tube517, May 23, 2017

LG G3

The LG G3 was the 2014 flagship device for LG, and was one of the first smartphones on the market with a 5.5-inch 2560 x 1440 display. It featured a Snapdragon 801 processor, 2GB or 3GB of RAM, 16GB or 32GB of internal storage, a microSD card slot, and a 13MP.

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