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Support can't delete secondary email account

Discussion in 'Android Devices' started by heatherdale, Jan 1, 2012.

  1. heatherdale

    heatherdale Lurker
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    this morning i noticed that my secondary email account (it's an imap google server, but not the main account) stopped syncing. when i hit the sync button i got a response saying 'unable to connect to imap.vzw.net'

    when i couldn't change/check the imap settings, i tried to delete the account, but it wouldn't let me. when i go into account settings and try to remove the account it lags on 'removing account' and then eventually tells me it is unable to remove the account.

    i called verizon and spoke to both a verizon and motorola rep and both said that i would have to do a master reset on the phone. after looking at several forums, i'm hoping someone has a better solution... :thinking:
     

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  2. Kelmar

    Kelmar Done by choice
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    Assuming you've tried a reboot...

    Go to menu/settings/manage apps. Find the email app (and other email related apps if necessary) and clear data. It'll wipe everything related to just those apps and should prevent a full factory reset.
     
  3. heatherdale

    heatherdale Lurker
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    That didn't work. There are 4 email apps, email, email accounts, email engine and email authenticator. You can't clear the cache for email accounts, which I think is the one that needs to be done. It's grayed out, but it does have some data. I cleared cache of all the others and force stopped all of them, and still can't delete the account.

    I also tried creating a second email account thinking maybe the reason I couldn't delete the first was because it was the default. Now I can't delete either of them.
     
  4. Szadzik

    Szadzik Android Expert
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    I do not know if you are rooted, but maybe it is possible to clear cache for accounts in TiB?
     
  5. heatherdale

    heatherdale Lurker
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    phone is not rooted. what is tib?
     
  6. Szadzik

    Szadzik Android Expert
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    Titanium Backup.
     
  7. corapeake

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    ok, on my razr maxx, i went to Menu, Settings, Applications, Manage applications, All, then found all the email apps with the "@" and clicked them one by one and clicked the "Clear data" button.

    it cleared the emails, but the accounts are still there ! i set the account to update manually, but i want them gone.

    any ideas?
     

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