Help Can't download/update apps on Time Warner connection

[Rayman1968]

Hi,

I recent;y picked up a Samsung Galaxy Express Prime pay-as-you go AT&T GoPhone (my first smart phone, running Marshmallow). Voice and text only, no data on my plan.

When I'm connected to my home WiFi (Time Warner) I can't download or update about 98% of the apps I've tried. I also have Time Warner at work, and I have the same problem there. The app will say "Downloading...", but never make it past that to start actually downloading.

I read tat going into the Play Store app and clearing cache and data might help, but it didn't. I then read that installing a VPN might help, so I got lucky and was able to download the Hideman VPN. I selected Canada (I'm in California) and I was able to update and install any app I wanted to. I also tried while connected to the free WiFi at a Target store and had no trouble downloading on their connection at the store.

Anyone know of a solution to this? Not being able to download and update apps while at home is just silly.

Thanks for any help.

 

[Dannydet]

The solution is to have a data plan.

 

[mikedt]

So it sounds like a problem with Time Warner then, the ISP. Probably worth checking with their customer services about it.

Having a data plan is another solution, but that's very likely additional cost of course.