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Support Can't downloads some apps although I have met the specifications

Discussion in 'Android Help' started by Problems downloading apps, Jul 28, 2016.

  1. Problems downloading apps

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    The pone I have is a homtom HT7 pro
    Android version 5.1
    The main apps I'm looking at is Pokemon go and snapchat, in the store it says that my phone is not compatible with this app, I have met all the specs for Pokemon go and snapchat. Any one know why this is happening or how to fix this ?
     

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  2. Guggy

    Guggy Android Enthusiast
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    old droid vers?
     
  3. codesplice

    codesplice Elite Recognized Moderator
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    Android 5.1 should be fine for Pokemon Go (it requires at least 4.4, I believe), and the HT7 Pro's 2GB of RAM should also be sufficient.

    Is it possible that Pokemon Go is not yet available in your country?

    I'm not familiar enough with SnapChat's requirements to be able to speak to those...

    Other than that, it may be worth trying to contact the respective developers (through the email links published on the Play Store: pokemon-go-support@nianticlabs.com and snapchat@snapchat.com). It's possible there may be additional requirements we don't know about - or that the app manifest just excludes (or rather, doesn't include) your device for some reason.
     
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  4. mikedt

    mikedt 你好
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    Homtom is a China phone. Did you buy and import it from Hong Kong or something? No Pokémon Go in China, What country are you actually in, and is the game available there?
     
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  5. Guggy

    Guggy Android Enthusiast
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    Same with Snapchat, I'm pretty sure Snapchat isn't in china. I could be wrong.
     
  6. Noremon

    Noremon Well-Known Member
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    I second contacting their support.

    Though you COULD try installing the .APKs from a reputable mirror and see if they install. Once installed they should show up in the Google Play Store for further updates.

    But it might be something with the device blocking them in the Play Store, such as being from a country where both applications are not allowed :-(
     
  7. Noremon

    Noremon Well-Known Member
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