What email service are you using?

If you are using gmail, have you enabeled the push settings on your gmail account?

 

Yeah it sounds like a problem with the app itself.

I cannot find anyone who shares this issue, so I would suggest trying to contact HTC support - you may get lucky.

Another thing that may be worth trying, but more extreme, is trying to reset the phone, or waiting for an OS update which will reinstall all factory apps.

 

I have the exact same problem, also using Exchange. No solution yet though :-(

 

Looks like that's now 3 of us having the same problem.

I have it as well. I'm on T-Mobile and have an unlimited internet package, so I know it can't be a restriction on internet usage.

 

I've got the same.

HTC Desire exchange sync is manual. Have tried a few changes to the schedule as well.

 

Hi there. I just started using K9Mail (free app) last night and it gets mail from my work Exchange account over IMAP (and Gmail too) and I have found the "push" functionality to be excellent.

I have had problems connecting to my Work account over Exchange ActiveSync, so I just use IMAP instead and it works pretty well with K9Mail so far! Plus IMHO, K(Mail is better app than the standard email app on the Desire.

 

I had this problem as well exchange active sync as well. I discoved that Auto-sync was turned off. Go into Settings / Accounts & Sync and tick Auto-sync to turn it back on. This will solve your problem

 

Even though I checked all settings, it still doesn't automatically push my mail. Also the alerting (vibrate) does not work... Hope all will be fixed in Froyo...

 

I have it too, with Hotmail, and exchange server and an Icewarp account.

I can get the emails when I go into the inbox (it automatically starts to sync when I open it), but when on the home screen, or with the phone screen blank, nothing happens. The settings are set to sync every 15 mins and the auto-sync is on.

Would be interested to hear if anyone has solved this without the need for a 3rd party app?

 

Ok, i've been having a play and i think i may have cracked it.
I did have a task killer on there, but to be honest is more of a pain than a help as it kills things i want to run until i remember to add them to the ignore list.

I thought it only killed non-system apps, but i've removed it, re-set up the sync settings and it appears to be working.

Not too sure if you guys may have an app killer or similar?

 

@ncjharris: GREAT! Thanks!
I had indeed also app manager running to kill some apps. I thought it only killed apps I selected to kill, but eventually it looks like it kills more than that!

Uninstalled it and now it works the way it should work!

Thanks again.

 

Had same problem a few weeks back and cleared cache for the mail application (Settings>Applications>Running Apps>Mail)

Worked fine for a few weeks but has reappeared again. Now it would not resolve even after cache clean

 

Another case for not having a task killer then.

 

I am running the HTC mail app on Froyo (2.2) on an EVO and I was having ther same problem as others--no matter what I set the schdule to, my Exchange Active Sync always said "manual".

I just now saw spen2's post from a few months ago and he has it spot-on. Automatic syncing was turned off, so a few things like weather and exchange weren't updating for me. I did as he said and bingo, it all works. Automatic DOES burn a little more battery so a lot of folks leave it off, but getting mail to my device on a short polling schedule is important to me.

Go to Settings--the main device settings menu, not the e-mail account's settings... one of the settings tabs is called "Accounts & sync" and you go in there and turn "Auto-sync" on. There's a list of accounts that are able to use auto-sync, make sure the ones you want are on and the wants you don't want aren't, and you can add accounts too.