1. Download our Official Android App: Forums for Android!

Support Can't get rid of Verizon Visual VM after 4.4.4

Discussion in 'Android Devices' started by tarponbeach, Sep 11, 2014.

  1. tarponbeach

    tarponbeach Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    53
    Posts:
    359
    Joined:
    Nov 3, 2009

    Nov 3, 2009
    359
    68
    53
    So, after the 4.4.4 Verizon update, I'm getting constant messages in the status bar to update Verizon Visual VoiceMail. I go to app and clear Visual Voice Mail data and cache, and after a while, it reappears in the status bar again. Naturally, in Verizon's infinite wisdom, the app can't be turned off.

    I use Google Voice, so I don't want, or need Verizon's Voice Mail. I am so sick of Verizon bloatware. Their apps suck, even their website is the slowest loading site I've ever visited. Verizon should just accept that their software sucks, and just stick to running their network.

    Verizon tech support, as usual, was no help..the tech had no clue.
     

    Advertisement

  2. AZgl1500

    AZgl1500 Extreme Android User
    Rank:
    None
    Points:
    618
    Posts:
    6,396
    Joined:
    Feb 3, 2011

    Feb 3, 2011
    6,396
    3,141
    618
    Male
    Retired and loving it.
    Oklahoma grasslands
    You should be able to turn it off; I can't prove it as I did not allow the update to occur.

    settings/apps/app mgr/ALL

    I have found that a lot of stuff cannot be turned off unless you bring it up in the "ALL" category

    For instance, VZWAVSService which is their antivirus app.
    I wanted to turn it off, it took me 3 times to get it to actually do it.

    Even though I clicked on "turn off" the first two times, it looked like it ignored me.
    the 3rd time though, when I hit 'turn off', it came up with that message that turning it off might stop the phone from working.... yeah right.

    it is now OFF
     
  3. Smokey Joe

    Smokey Joe Well-Known Member
    Rank:
    None
    Points:
    48
    Posts:
    115
    Joined:
    Mar 1, 2010

    Mar 1, 2010
    115
    14
    48
    Male
    Central Californina
    This happened to me also... Bring the dropdown screen down, click on the notification, you will have 2 options. Call VM or subscribe. Hit the subscribe button and on the following screen(I believe) there will be 2 options. The one you want is 'Cancel'. After you hit cancel, it will tell you that you have opted out of the Visual VM. Since, I have done this a couple hours ago, I haven't had any more notifications. Hope it works for you! :D
     
  4. ironass

    ironass Extreme Android User
    Rank:
     #19
    Points:
    1,343
    Posts:
    11,604
    Joined:
    Aug 17, 2010

    Aug 17, 2010
    11,604
    5,811
    1,343
    Male
    Keeping one step ahead of the tax man.
    Cotswolds, England
  5. tarponbeach

    tarponbeach Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    53
    Posts:
    359
    Joined:
    Nov 3, 2009

    Nov 3, 2009
    359
    68
    53
     
  6. AZgl1500

    AZgl1500 Extreme Android User
    Rank:
    None
    Points:
    618
    Posts:
    6,396
    Joined:
    Feb 3, 2011

    Feb 3, 2011
    6,396
    3,141
    618
    Male
    Retired and loving it.
    Oklahoma grasslands

    My S5 shows the same.
    I just did a Check for Updates, a window opening "linking to server" and it went away.

    Usually I would get a message that "your phone is up to date" or similar wording.

    This VZW website is still showing 4.4.2 as the latest Verizon update.

    Software Update: Galaxy S® 5 by Samsung | Verizon Wireless



    The VZW support site though is not responding as of this time.
    IMO that directly relates to the phone's Check Updates "looking for server" not displaying anything at all.

    http://www.verizonwireless.com/support/devices/Samsung/7891.html


    So, those of you who did get 4.4.4, I am wondering how that will be reversed?
     
  7. nicholb

    nicholb Member
    Rank:
    None
    Points:
    38
    Posts:
    84
    Joined:
    Apr 14, 2014

    Apr 14, 2014
    84
    23
    38
    Male
    IT
    Minnesota
    Verizon starting pushing out 4.4.4 this week.

    I had visual voice mail shut off before the update and it is still off after the update (shut off via the app manager along with the rest of the bloat).
     
  8. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Verizon charges for visual voice mail so if you are paying for it and don't use it you should cancel it or do you mean you don't subscribe to it but are still seeing all that? I am just downloading the update now so will see if the same happens to me on Verizon as I don't pay for visual voicemail. Mary
     
  9. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Ohh I see we get basic visual voicemail for free now. So glad about this as it was included free when I was on t-mobile and I got so used to it. Hopefully they will fix how to turn it off for you. Mary
     
  10. tarponbeach

    tarponbeach Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    53
    Posts:
    359
    Joined:
    Nov 3, 2009

    Nov 3, 2009
    359
    68
    53
    No, I've never subscribed to it. The banner claims that it is now free, but who knows. I'm perfectly happy with Google Voice, so I'm not interested in any apps that Verizon forces on us.
     
  11. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Yes the basic visual is free now as I just activated it. Works the same as what t-mobile included when I had their prepaid so I will use that. Google voice doesn't display the message as a text and if so is it free? Mary
     
  12. tarponbeach

    tarponbeach Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    53
    Posts:
    359
    Joined:
    Nov 3, 2009

    Nov 3, 2009
    359
    68
    53
    Mary, yes it is free as well. It also transcribes the message, which in and of itself is worth it, due to the transcriptions being hysterical...it never seems to get all of the words right. It also has the ability to email the transcription, which is handy if you are in a meeting, and don't have your phone..you can read the message on an ipad, laptop, etc.
     
  13. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Ok I have the trial of that on verizon and so far every message has been transcribed spot on but will check Google and see how theirs transcribes. Mary
     
  14. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Ok just installed google voice on the S5 and it says infortunately your network carrier is currently not supported, didn't go to the help center yet though but will this work for me? Mary
     
  15. tarponbeach

    tarponbeach Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    53
    Posts:
    359
    Joined:
    Nov 3, 2009

    Nov 3, 2009
    359
    68
    53
    Mary, yes it will work. Ignore the message and Google "Google Voice setup for Verizon". There you will find the codes to have unanswered/declined calls go to your Google Voice telephone number, instead of Verizon's voicemail.
     
  16. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Ok I didn't get a voice number yet so will sign up and do that. Mary
     
  17. tarponbeach

    tarponbeach Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    53
    Posts:
    359
    Joined:
    Nov 3, 2009

    Nov 3, 2009
    359
    68
    53
    As I remember, you have to place $1.00 deposit with Google to get the number. You can then also makes calls using your Google Voice number via WiFi. Handy if you are out of the Country and want to make a free call to the States.
     
  18. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Oh cool. I have wifi calling on my LG phone when I had T-Mobile and I go to Canada a lot so couldn't use my phone there but only needed it for emergencies but it never occurred to me about the wifi calling from there in case my car broke down. Now I can use my calling there at a cost extra from Verizon but if I am by wifi and need to call won't have to worry. Mary
     
  19. bhl62

    bhl62 Member
    Rank:
     #321
    Points:
    28
    Posts:
    83
    Joined:
    Nov 19, 2010

    Nov 19, 2010
    83
    15
    28
    My phone didn't prompt me to update Visual VM after the update because I had it previously disabled, and it stayed that way after the update. My wife's phone did prompt to sign up for Visual VM basic but eventually popped up an error and failed to register.

    I read the fine print when retrying and found that Visual VM uses your data allowance while regular VM uses your voice minutes. And, I saw that even though I was connected to Wifi, it was pushing data over 4G instead of using the Wifi. So if you are on a limited-data/unlimited-voice plan, check that out carefully before signing up for Visual VM.

    BTW, I only found the update because I was messing around with settings and hit the update item for the heck of it. VZW advertises the update as a fix to Bluetooth speakers cutting out, nothing about the fact that it was upgrading to 4.4.4.
     
  20. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Yes you have to turn the 4G on to hear your visual voice mail. I had it on t-mobile and it was the same there. For me I like it because of the speaker phone and I can hear the message better than dialing in and now with displaying it as text if I am some where I can't hear good to listen I can just read it. Mary
     
  21. ToyotaTacoma

    ToyotaTacoma Android Enthusiast
    Rank:
    None
    Points:
    53
    Posts:
    296
    Joined:
    Mar 18, 2011

    Mar 18, 2011
    296
    53
    53
    Pacific Northwest
    This notification shows up on my wife's gs5 at least once per day. I have done everything I can can think of, but the notification continues to appear. Has anyone had success removing this?
     
  22. acraftylady

    acraftylady Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    338
    Joined:
    Mar 18, 2013

    Mar 18, 2013
    338
    26
    43
    Strange I never got that message on Verizon. Maybe it's time to contact version about it as they might need to do something on their end to make it go away. I am using google voice now to test it out and getting my voice mails as text but I don't think it transcribes as good as Verizon's enhanced voice mail but we shall see as I have only gotten a few voice mails as I don't get many. Mary
     
  23. AZgl1500

    AZgl1500 Extreme Android User
    Rank:
    None
    Points:
    618
    Posts:
    6,396
    Joined:
    Feb 3, 2011

    Feb 3, 2011
    6,396
    3,141
    618
    Male
    Retired and loving it.
    Oklahoma grasslands
    Go to Verizon's website on your home computer, and look at your device's settings.

    You can turn VM on or off on that page. Once you turn it off there, the prompts on your phone will go away.
     
  24. ToyotaTacoma

    ToyotaTacoma Android Enthusiast
    Rank:
    None
    Points:
    53
    Posts:
    296
    Joined:
    Mar 18, 2011

    Mar 18, 2011
    296
    53
    53
    Pacific Northwest
    She actually doesn't want anything other than plain old basic voicemail that's been around forever. This just started showing up after the update.

    I just went to Verizon's website and checked, the Visual Voice Mail is not selected. Basic Voicemail for $0.00 per month is selected.

    I updated her Galaxy S5 several days after I updated my S5 and made sure there were no issues. Unfortunately, she is getting this message at least once per day. It shows in the top bar as a voicemail, when you pull down the notification bar, it says Verizon Visual Voice mail, you click on it, you can say "No thanks" or go through setting it up. I've done everything I can to get it to stop, no dice.

    I've been on Android since 2009 and never had an issue I couldn't figure out. I'm puzzled by this one. Any advice would be greatly appreciated.
     
  25. AZgl1500

    AZgl1500 Extreme Android User
    Rank:
    None
    Points:
    618
    Posts:
    6,396
    Joined:
    Feb 3, 2011

    Feb 3, 2011
    6,396
    3,141
    618
    Male
    Retired and loving it.
    Oklahoma grasslands
    I think it is time to get her carrier's tech support engineers on the phone and get it fixed.... be prepared to spend a while on the phone.

    The script reader will not easily switch you over to an engineer... been there, done that one.
     

Samsung Galaxy S5

The Samsung Galaxy S5 was announced in 2014 and was the company's first flagship of the year. The device featured a 5.1-inch display with a resolution of 1920 x 1080, 2GB of RAM, 16GB of storage, and a 16MP primary rear camera.

Share This Page

Loading...