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General Can't make or receive calls and no sounds working - HELP!

Discussion in 'Android Devices' started by Soph0689, May 3, 2016.

  1. Soph0689

    Soph0689 Lurker
    Thread Starter
    May 3, 2016

    May 3, 2016
    My M8 can no longer make calls (the dialler freezes, screen starts flickering black, and eventually I have to restart the phone) or receive calls (the caller doesn't hear ringing or even get my voicemail - they immediately get the "your call cannot be completed as dialled" message). Oddly, if my phone is completely turned off, the caller hears ringing and then it goes to my voicemail. But if the phone is on, they get the "call cannot be completed" message. No sounds work (not even my alarm or sample ringtones). I can play videos that are saved on my phone (without sound because that doesn't work anywhere) but I can't stream any videos from YouTube, Facebook, etc. They load, play for about one frame, then freeze.

    I've cleared the cache. I've re-started in Safe Mode. And I've done a factory reset. Still the same issues. I called HTC and they think it's an issue with my carrier. I called my carrier and they've tried everything including resetting my account - they think it's a problem with my phone.

    This all happened (seemingly) out of nowhere. It was fine and then just stopped working. My phone is set up to auto-update though so it's possible something updated without me realizing that caused this to happen. But nobody seems to be able to figure out where the issue is.

    Any suggestions would be greatly appreciated! I'm happy to pay to have the phone repaired (within reason), but I don't even know who I should be taking it to (i.e. is it a software issue, hardware issue, network issue...) - I just keep getting bounced around because nobody can tell where the problem is.


HTC One M8

The HTC One M8 is the Taiwanese company's flagship phone for the first half of 2014. It built on its predecessor with an upgraded 5-inch 1080p display, Snapdragon 801 processor, 2GB of RAM, 32GB of internal storage, and an UltraPixel rear Duo Camera.

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