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Can't mount htc hero to windows 7

Discussion in 'Android Devices' started by Mordee, Apr 27, 2010.

  1. Mordee

    Mordee Lurker
    Thread Starter
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    Apr 22, 2010
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    hello, I cannot mount my phone to my computer. I've tried everything from installing new drivers, to debugging on and off. Nothing seems to work. Anyone still having this problem? please help. I contacted htc, and they don't know what the hell they're talking about. one told me to dl htc sync 2.0.33 then another said to get the latest 2.0.25.....
     

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  2. Thefoodman52

    Thefoodman52 Android Expert
    163

    Dec 1, 2009
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    Resource Consumer
    San Diego
    K, well I run Windows 7 64-bit... just try rebooting your once or twice, then plug it in with both usb debugging on and off. Then if it DOES work, you should see the notification in the notification bar, just drag down, press it, then try mounting.
     
  3. Kelmar

    Kelmar Done by choice
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    Nov 28, 2009
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    2.0.33 on mine works flawlessly.
     
  4. Lalo5001

    Lalo5001 Lurker
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    Mar 20, 2010
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    Texas
    I had the same problem. All I did was try a different usb cable and it worked fine.
     
  5. Mordee

    Mordee Lurker
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    Apr 22, 2010
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    Nope, tried all that. Sigh, this is pissing me off.
     
  6. 330D

    330D From My Cold Dead Hands
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    Mar 4, 2010
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    operator
    upstate NY


    Sometimes installing PDAnet helps with the driver issue..

    I would try it if nothing else is working
     
  7. Mordee

    Mordee Lurker
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    Apr 22, 2010
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    i tried pdanet too, it worked only once for me.
     
  8. salpiche

    salpiche Well-Known Member
    38

    Nov 4, 2009
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    Sprint RC
    Orlando, FL
  9. 330D

    330D From My Cold Dead Hands
    213

    Mar 4, 2010
    2,863
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    upstate NY
  10. Mordee

    Mordee Lurker
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    Apr 22, 2010
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    yep, tried all that too... i dont know.... i give up.
    thanks all for helping.
     
  11. 330D

    330D From My Cold Dead Hands
    213

    Mar 4, 2010
    2,863
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    operator
    upstate NY

    One more shot, uninstall your sync software completely. Redownload the correct version (I dont know which one that is atm) and do a fresh install. That's all I got for fixes... Good luck if you keep trying, it took me a week of effing around with it to get it running, fwiw.
     
  12. JasonK75

    JasonK75 Well-Known Member
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    Nov 7, 2009
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    Sales Manager
    I know I got the same errors after downloading the newest version. I uninstalled and and use PDANet and have no issues.
     
  13. Mordee

    Mordee Lurker
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    Apr 22, 2010
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    i tried pdanet, but the moment i logged off and restart my computer, it wont work again.
    i'll try pdanet once more.. i've installed and unstalled htc sync numerous times already.
     
  14. Mordee

    Mordee Lurker
    Thread Starter
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    Apr 22, 2010
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    im getting error 31 with pdanet.
     
  15. salpiche

    salpiche Well-Known Member
    38

    Nov 4, 2009
    216
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    Sprint RC
    Orlando, FL
    Try this, go to Deposit Files and download the file to your desktop once downloaded extract the content (everything inside the folder Vista_x64 and your folder should look like the attached screen shot) to C:\Program Files (x86)\HTC\HTC Driver\Driver Files then reboot the computer, open HTC Sync then plug in phone, once plugged in from the phone select htc sync ... it should connect from this point on.
    I have done this on many of my customers laptops with success and have yet to hear about them coming back with sync issues
     

    Attached Files:

    aclearman037 likes this.
  16. Awesome! Thank you so much! I was having the same issues, and nothing worked... This saved my butt! :D
     
  17. jonwlewis

    jonwlewis Well-Known Member
    56

    Mar 27, 2010
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    Skip Trace Investigator
    Loveland, Colorado
    I have Win 7 64 bit. I just went to HTC site and upgraded to the newest version of HTC Sync 2.0.33. I plugged my phone in and it immediately installed the drivers and found my phone.
     
  18. Weird... Didn't work for me
     
  19. kellysa111

    kellysa111 Well-Known Member
    56

    May 2, 2010
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    It didn't work for me either at first.
    Make sure you disabled your anti virus first.
    I uninstalled the HTC Sync and the device driver that is in the same folder. ( i had it installed a while ago, but i had forgotten about it because it wouldn't work)
    With the phone unplugged from the computer, i downloaded the HTC sync from here:
    HTC Mobile Phone Support - HTC Hero? (Sprint) - Downloads

    to uninstall the HTC sync and the driver, go to start>all programs>HTC>HTC driver, then click uninstall and then uninstall the rest of HTC sync.

    Worked like a charm until the cable stopped working.
     
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