Ok so my girlfriend just upgraded from an old Blackberry to a Galaxy S3, and when she activated her hotmail (Outlook) account on the phone it worked for a few minutes and then she kept getting the "cannot sign in, incorrect username or password" error message for that account, and to make matters worse, when she tried to reset the password using my computer now she can't open recent emails to that account, i.e. emails received since activating the account on the S3. Now, I mean she can't even open these emails on a computer or another device, and the Outlook account just wont open on the S3, keeps saying "Incorrect Username or Password" even though we know they are not. Has anyone heard of this before? We think it could alternatively be a problem with the old sim card in the Blackberry being deactivated, but her other email account that she used on the Blackberry still works fine and is synced with the S3.