1. Download our Official Android App: Forums for Android!

Support Can't open phone, asking for pin number

Discussion in 'Android Devices' started by MarineDoc, Apr 13, 2019.

  1. MarineDoc

    MarineDoc Lurker
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    4
    Joined:
    Dec 4, 2014

    Dec 4, 2014
    4
    1
    15
    Male
    Just purchase my Galaxy S9 Plus and have been setting it up. I did not enter a PIN for security, instead used fingerprint reader. Did an update and now I get a lock screen that is asking for a PIN. I don't have one. There is no option to use the fingerprint reader option. How can I get past this Screen says "Use Pin After restart". I can't even turn the phone off. HELP PLEASE.
     

    Advertisement

  2. Hadron

    Hadron  
    VIP Member
    Rank:
     #7
    Points:
    2,468
    Posts:
    23,602
    Joined:
    Aug 9, 2010

    Aug 9, 2010
    23,602
    17,420
    2,468
    Spacecorp Test Pilot
    Dimension Jumping
    How did you set up a fingerprint without setting up a PIN? I thought most phones required one in addition (as a backup and occasional additional check)?
     
  3. electricpete

    electricpete Android Expert
    Rank:
     #56
    Points:
    393
    Posts:
    2,083
    Joined:
    Jan 7, 2012

    Jan 7, 2012
    2,083
    1,036
    393
    Male
    Electrical Engineer
    I thought the same as hadron.

    just curious - did you buy the phone new or used?
     
    PitCarver likes this.
  4. MarineDoc

    MarineDoc Lurker
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    4
    Joined:
    Dec 4, 2014

    Dec 4, 2014
    4
    1
    15
    Male
    I don't recall being asked to enter a pin at that time. Perhaps I'm wrong.
     
  5. MarineDoc

    MarineDoc Lurker
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    4
    Joined:
    Dec 4, 2014

    Dec 4, 2014
    4
    1
    15
    Male
    Phone was bought new from Best Buys.
     
  6. mikedt

    mikedt 你好
    Rank:
     #5
    Points:
    3,238
    Posts:
    26,153
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    26,153
    15,220
    3,238
    Teachaaa
    Jinan, China
    I'd return it to Best Buy, see what they have to say about it. Wasn't a refurbished or ex-demo phone was it? Also a Samsung Service Centre should be able to reset and clear it. There is no user bypass for the PIN, because it's a security feature.
     
    Hadron and ocnbrze like this.
  7. MarineDoc

    MarineDoc Lurker
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    4
    Joined:
    Dec 4, 2014

    Dec 4, 2014
    4
    1
    15
    Male
    Thanks for the help Folks. I think I will take it back to Best Buy and see what they can figure out. No Mikedt, it was a brand new phone. Thanks again.
     
    ocnbrze likes this.
  8. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
    Rank:
     #12
    Points:
    1,983
    Posts:
    24,788
    Joined:
    May 13, 2010

    May 13, 2010
    24,788
    15,181
    1,983
    Male
    being a flashaholic sponsor, helping others gettin
    los angeles
    keep us posted. i would like to know what best buy did for you.
     
    PitCarver likes this.

Share This Page

Loading...