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Can't read new emails content (default Android mail app)

Discussion in 'Android Devices' started by Chris Abbott, Oct 15, 2018.

  1. Chris Abbott

    Chris Abbott Lurker
    Thread Starter

    I have a user at work that has the same issue as described here from last years problem - where the content or body of some emails was not being displayed in the default Android email app.

    I've tried uninstalling/reinstalling the app, as well as most of the troubleshooting tips in the link above.

    The phone is running android 8.0.0, has all updates installed. Attached is a screenshot of the issue, as well as some information about the phone if needed.



    Screenshot_20181015-112110_Settings.jpg Screenshot_20181015-112117_Settings.jpg Screenshot_20181015-105121_Email.jpg

    Thanks everyone,
    -Wang
     


  2. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    I assume this is not a gmail account. The Samsung default mail client has always been problematic. Try a different app. You can add POP3 and IMAP accounts to the gmail app. That's what I use for a unified email app, but there are others like K9 or maildroid that should work just as well.
     
    salahelkeibi likes this.

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The Samsung Galaxy S7 release date was March 2016. Features and Specs include a 5.1" inch screen, 12MP camera, 4GB RAM, Exynos 8890 Octa processor, and 3000mAh battery.

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