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Support Can't send pictures.

Discussion in 'Android Help' started by Bulldozer68, Aug 10, 2018.

  1. Bulldozer68

    Bulldozer68 Lurker
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    I'm trying to send pictures from my Optus X mobile phone but it keeps saying "service not active on network" i have tried restarting my phone I have cleared all messages I have reset my network but it still won't send any pictures. My phone is a Optus X prepaid mobile.
     

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  2. psionandy

    psionandy Android Expert
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    How are you trying to send the picture... If its via mms and thats not working contaxt Optus.


    Otherwise try sending it via a different method... Email, google photos, Facebook, whatsapp etc...
     
  3. Bulldozer68

    Bulldozer68 Lurker
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    Ok thanks for your help i will try sending it from another app.
     
  4. James_Watson

    James_Watson Android Enthusiast
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    Did you fail in sending pictures via email or some social network app?
     
  5. Bulldozer68

    Bulldozer68 Lurker
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    No only failed through normal txt messaging app.
     
  6. Dannydet

    Dannydet Android Expert
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    Contact your carrier
     
  7. The_Chief

    The_Chief Accept no imitations!
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    Contact your carrier and make sure your plan includes MMS messaging (multi-media service) as well as standard text messaging.
     
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  8. wrinkles

    wrinkles Newbie
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    If you post in only one forum you might not waste time of someone answering your question when the answer has been posted elsewhere.
     
  9. Shotgun84

    Shotgun84 Android Expert
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    Whatever he said.
    Cambridgeshire, England
    Do you have mobile data turned on or reception in your area. Picture messages won't be sent over wifi so if you've got no mobile data on your phone it won't work.
     
  10. Shotgun84

    Shotgun84 Android Expert
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    Whatever he said.
    Cambridgeshire, England
    If mobile data is on and they still don't send then it sounds like your access point name isn't set up correcting. Can't say how you get to that setting on yours but on my phone, settings, connections, mobile network, access point names. Depending on the phone they could all be in one apn or there could be two called internet and mms. If all of the apn you have says "not set" in the mmsc, mms proxy etc then it isn't set up. You'll need to backup one screen and create a new apn with all the settings for mobile data and mns. What those settings would be for your network I don't know.
     
  11. Mikestony

    Mikestony ~30% Carbon Black ±
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    o.k...I've merged everyone's reply to the OP's numerous threads about the same issue, into this thread.

    So if something seems a little out of place, sorry, I'll work on fixing that, but I think it looks ok yes?

    Anyhoo, yeah, @Bulldozer68, please refrain from posting duplicate threads on the same issue, k? All is cool now :D
     
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