hey, I can't seem to set up my email on my phone. every time I click to add the account it gets stuck on "retrieving account information" and then I receive a text from verizon that says "VZWPIN:" follow by a bunch of numbers. I have tried shutting the phone off and on. I use two different hotmail accounts, one of which is connected to my google account. Don't really know what to do and don't want to reformat because I literally just did not a week ago. both email accounts worked on my last phone. any suggestions?