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Can't sign in/set up new phone. Please help!

Discussion in 'Android Devices' started by Bino5150, Oct 9, 2019.

  1. Bino5150

    Bino5150 Lurker
    Thread Starter

    My wife just purchased a new (referb) unlocked S9+ from Amazon. However, when going through the setup process, it keeps saying "Couldn't sign in. There was a problem communication with the Google Server". I managed to play around with it and skip all of the sign in stuff in the setup process to get to the home screen of the phone, and we tried to sign in again from there with no luck. At one point, it made me take the SIM out of her old phone to continue, so that's in there now and *should* be able to use the cellular network. It's also not wanting to maintain a connection to either of our wifi networks for some reason, even though there is no issue with the wifi. I'm an iPhone guy myself, so I have absolutely no idea what's going on with her phone. This is *NEW* out of the box and basically unusable. Please help!

     


  2. Best Answer:
    Post #3 by svim, Oct 9, 2019 (1 points)
  3. Steven58

    Moderator

    It sounds as if you got yourself a lemon or a not well refurbished refurb. I've never heard of this before.
     
    ocnbrze likes this.
  4. svim

    svim Extreme Android User

    Unless you did actually add in your home WiFi network previously, since it's a first time usage situation the phone won't be connecting to any WiFi connection, and once you pulled the SIM card out that also removes any access to a cellular connection. With no online access that phone cannot authenticate itself to any Google account.
    Since you were able to get it past that initial set up process, confirm your home WiFi network is established (try rebooting your router if there's a problem) and/or put the SIM back in and check that it's detected (look in the Settings menu). Reboot the phone and try again, the phone does need some kind of online connectivity and you'll need to add in an active Google account to continue using it.
     

Samsung Galaxy S9 Plus Forum

The Samsung Galaxy S9 Plus release date was March 2018. Features and Specs include a 6.2" screen, 12MP camera, 6GB storage, Exynos 9810 processor, and 3500mAh battery.

March 2018
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