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cant turn off pattern lock

Discussion in 'Android Help' started by Android Question, Aug 4, 2013.

  1. Android Question

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    i have a motarola droid 4 and i have a pattern lock on it currently... when i try to turn it off it is gayed and says"disables by administrator, encryption policy, or credencial storage... i have tried many things in settings>security and screen lock.... HELP!
     

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  2. ortrigger

    ortrigger Android Expert
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    Check and see if there are any device administrators activated. There will be an option for that under security. If there aren't any there, then we probably need more information. To add information, please resubmit your question or join the forums and check with the people in the Droid 4 forums located here: Motorola Droid 4 - Android Forums
     
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  3. IOWA

    IOWA Mr. Logic Pants
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    Did you by chance enable a device administrator or encrypt your phone? If you did, you'll have to disable them before you can remove the locking mechanism.
     
  4. itsandroid

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    all admins are not activated...
     
  5. IOWA

    IOWA Mr. Logic Pants
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    What about device level or sd card encryption, did you enable either of those?
     
  6. itsandroid

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    no sir
     
  7. IOWA

    IOWA Mr. Logic Pants
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  8. itsandroid

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  9. obutterball

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    I had to replace my Droid 4 (power button quit working), and one of the setup programs turned on the screen pattern lock.

    Drove me CRAZY until I discovered this:
    Try hitting Menu -> System settings -> Security & Screen Lock. Near the top of the screen, right underneath "SCREEN SECURITY" it should say:

    Screen lock
    Pattern

    Press it, the screen should now say "Confirm saved pattern" and present the nine dot array. Put in your screen pattern (you may have to do it twice) and the next screen should show all the screen lock options: None, Slide, Face Unlock, Pattern, PIN and Password.

    Choose the one you want.
     

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