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Support Can't update to froyo

Discussion in 'Android Devices' started by yay, Jul 29, 2011.

  1. yay

    yay Lurker
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    I recently sent my phone in for a fix at virgin mobile. I got it back (they ended up fixing nothing - but that's not the point of this thread) but they also downgraded my phone software from 2.2 FROYO to 2.1. I tried to perform an update, but it said there was an error and bought me to the screen that appears when you do a hard reset, then shut off after a second. It rebooted and it was still on the 2.1 software. When I tried to go to the screen to try to perform the update again, it said my phone's software was up to date (which it obviously isn't.) What do.
     

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  2. Darkseas

    Darkseas Well-Known Member
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    You can manually download the software to your phone and manually update from the phone. Many of us did that when the upgrade to froyo was rolled out very slowly.

    Do a search of this forum around the March-April time frame and you'll find the specific instructions.
     
  3. bigbubba

    bigbubba Well-Known Member
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    vm does not repair phones they send out replacements
    Contact the Social media team and give them your phone number, v key and the problem, VMUSocialcare@sprint.com
     
  4. kcmartz

    kcmartz Well-Known Member
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    What if you lost your 'v-key' like we did (my dad pays for and i use the phone)
     

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