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Support Can't Update

Discussion in 'Android Devices' started by scrubby, Dec 31, 2013.

  1. scrubby

    scrubby Member
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    Dec 21, 2013
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    I went to System Update and I keep getting this message:

    [​IMG]

    I don't have cell reception at home, but I do have a wifi connection and it works fine for everything else.

    Am I missing something here or do I have a phone defect?
     

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  2. alfick3

    alfick3 Android Expert
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    Turn off airplane mode maybe?
     
  3. scrubby

    scrubby Member
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    Turned off airplane mode and no difference.
     
  4. alfick3

    alfick3 Android Expert
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    It was a thought. I don't have the phone yet, so not sure what else to think of trying.
     
  5. saptech

    saptech Android Expert
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    Do you mean you have wifi connection using the phone other then getting the update or the phone is not connecting to wifi at all?
    If you do not have wifi at all on the phone, try removing the current wifi profile, if listed, and re-add it. If this is not the case, check all your networking settings, maybe something is holding it back.

    If you're using a router, try restarting it.

    Just a thought!
     
  6. scrubby

    scrubby Member
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    The phone is connected to wifi and the connection is working properly. I can check my email accounts, get weather updates on eye in the sky and connect to the web with both my browsers. My magicjack app works fine as well. But when I tell it to check for updates, I get the message, so I'm a little confused.
     
  7. scrubby

    scrubby Member
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    Turns out it was a setting in network settings I changed for AdBlocker Plus.

    Thanx to all that responded.
     
    Thom and saptech like this.
  8. saptech

    saptech Android Expert
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    Glad you found what was causing the problem. Thanks for telling us how you solved it also.
     
  9. alfick3

    alfick3 Android Expert
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    Ditto saptech.
     

Motorola Moto G (1st Gen)

The first generation Moto G was the released in November of 2013. The phone was the first in Motorola's new mid-range line that targeted the sweet spot between specs and pricing. It originally built for emerging markets, but also saw success as a low-priced Android phone option in other parts of the world. The Moto G 1st Gen features Features 4.5-inch LCD display, Snapdragon 400 processor, 16GB storage, 1GB RAM. 5MP rear/1.3MP front facing cameras, and a removable 2,070 mAh battery.

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