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can't use another upgrade

Discussion in 'Android Devices' started by methos123, Jun 1, 2010.

  1. methos123

    methos123 Member
    Thread Starter
    15

    Mar 12, 2010
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    15
    I just asked Best Buy if I could use another person's upgrade on the same family plan, and they said no. I would have to go to a sprint store to do that, and I would not be able to buy from Best buy with a discount.

    Anyone else have this same problem?
     

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  2. Rolland985

    Rolland985 Well-Known Member
    16

    Jan 17, 2010
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    Do you have another Best Buy close? Maybe even try going back and asking a different employee. I am doing this to get my Evo. I made it very clear the day I went in and pre-ordered and they said it would not be an issue. The whole purpose for going to Best Buy is to avoid the MIR, which if you do what you want to do at a Sprint store, you are going to lose the MIR. I don't know if you just talked to someone that didn't know they can do it or not but they can do it.
     
  3. xxINFIDELxx

    xxINFIDELxx Well-Known Member
    38

    May 25, 2010
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    I just confirmed and set up my account for an upgrade today. We have 3 lines on our family plan. None were available for a full upgrade. I spoke to a rep about paying the ETF so I could upgrade. They set it up no problem, My girl's line was available in November so I had to pay a $50 ETF, which they billed my account, we just used the upgrade on her son's phone to get her the Palm Pixi. Sprint confirmed this was easy and is noted in my account. I was prepaired to use my $75 credit off the retail, Sprint made my day.
     
  4. DougFunny

    DougFunny Well-Known Member
    16

    May 25, 2010
    59
    6
    16
    Upstate New York
    Yeah the radioshack employee said that i couldnt upgrade on a different line then switch to my line for like 30 days or something but im sure i can convince sprint to do it for me ;)
     
  5. unwallflower

    unwallflower Well-Known Member
    38

    Jun 1, 2010
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    Now I'm worried! I was about to head over to best buy to preorder, but I'm going to be using my dad's upgrade and giving him my old phone. I figured when I initially activate it it will have to be on his number, but then I assumed I could switch it onto my number.

    I'm bummed.
     
  6. acp

    acp Well-Known Member
    78

    Nov 13, 2009
    996
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    sigh.. I hope this is a misunderstanding
     
  7. DougFunny

    DougFunny Well-Known Member
    16

    May 25, 2010
    59
    6
    16
    Upstate New York
    Yeah. The staff person that was helping me actually missed the briefing they got on the EVO preorder the day before. So she verywell may have been mistaken.
     
  8. misterzeno

    misterzeno Well-Known Member
    43

    Apr 12, 2010
    178
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    Houston, TX
    Just leave the store and change the ESN on sprint.com, easy as pie.
     
  9. leastbay

    leastbay Well-Known Member
    18

    May 29, 2010
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    yeah, they all have a different story, RS told me the phone had to stay on the line for 6 months. BB said they can swap it.
     
  10. Aridon

    Aridon Well-Known Member
    43

    May 9, 2010
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    If they won't do it there just swap the esn's online. Save yourself some brain damage trying toconvince the rep to do it.
     
  11. Geniuz650

    Geniuz650 Well-Known Member
    16

    May 4, 2010
    69
    7
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    Frisco, CA
    Yeah, don't worry. You can use someone else's upgrade on your Family Plan. I asked at Best Buy if I could do that and the guy told me they could do it for me. If not, just do it yourself at Sprint.com. As long as the MIR is instant, then it's all good.
     
  12. DougFunny

    DougFunny Well-Known Member
    16

    May 25, 2010
    59
    6
    16
    Upstate New York
    Or if the online activate thing doesnt work u can just call up sprint lol
     
  13. L8AGIN

    L8AGIN Well-Known Member
    58

    Mar 24, 2010
    142
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    maryland
    I just did this 2 weeks ago at best buy. I had to call sprint afterwards to switch the phone numbers associated with the phones, but it's definitely doable.
     
  14. mamiamjo

    mamiamjo Well-Known Member
    36

    Oct 4, 2009
    108
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    36
    How do swap the ESN online?
     
  15. dereileak

    dereileak Well-Known Member
    16

    Nov 18, 2009
    78
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    just google sprint esn swap, its so easy its not even funny
     
  16. TheRealAshland

    TheRealAshland Well-Known Member
    16

    Jun 2, 2010
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    I am not eligible for an upgrade until july, i used more of a gorilla warfare type tacit. I called telesales, and asked if i could get the phone as an upgrade they said no, well i said transfer me to cancellations and i told the lady look, with less then a month on my contract i am tried of my blackberry and if i have to wait a month i will just buy an iphone. she put me on hold, and she came back she told me to refreshed my upgrade date so i am able to now upgrade instead of waiting a month. sprint is to afraid of losing customers. i was wrong but it worked, and now we are both happy :)
     
  17. acp

    acp Well-Known Member
    78

    Nov 13, 2009
    996
    71
    78
    you have to be kidding me, this is practically word for word what my coworker did lol... and he was also not eligible for an upgrade until July
     
  18. dereileak

    dereileak Well-Known Member
    16

    Nov 18, 2009
    78
    5
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    Although I feel bad for doing this to sprint, back when the Instinct was the Hottest phone I called up sprint, my sister, mom and I were all sick of our upstages, they sucked, so I told em what can we do, verizon can give us a great deal on some new phones, and we had been customers for 9 years at the time (now 11 years). We were still one year from the upgrade price, all 3 of us, she came back with a price on one of the phones for like 30 dollars off the new customer price, and I said is there any way you can go lower, we just do not have a lot of money, but our upstages are horrible (btw, I sold my hero and have to use my sisters old upstage, cause my upstage was broke, until the evo comes out >_<). So she comes back, I can do half off. To make a long story short we got 3 instincts delivered to our door while there was a huge shortage, each one costing half the price as the new customer price even though we were all 1 year from upgrade, thats why I like sprint, they will give you an offer if you just try, and if you get a bad sales rep, hang up and call again, you have to get the right one, I think they even credited us for the activation fees and free shipping of coarse :p
     
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