Capture+ showing blank screen

[EllenPietrewicz]

Hi, I saw a thread on this topic before, but didn't really see a thorough fix to it. My capture+ was working fine (swiping down and choosing between either standard or extended, etc). But now when I do it, it just shows a blank white screen (that I can write on, etc), but no actual screenshot. Has anyone else had this issue? Does anyone have a fix?

So far, I LOVE my G6, but there are definitely some quirks to it, that usually fix themselves with a restart. But that gets old sometimes...

 

[tube517]

Have you tried clearing cache in the app and rebooting the phone?

 

[EllenPietrewicz]

Yes I've done that. It still doesn't work. I love this feature so I'm bummed that it's messing up on me.

 

[EllenPietrewicz]

Specifics I've noticed:

1) If I try to screenshot, say, a text message window using 'standard' capture, it comes up blank white.

2) If I use 'extended' capture while I'm at the end of a text window (with no more text after it), it will show up blank white as well.

3) If I scroll up a bit, so that there's more text at the bottom (that I would have to scroll down to see) and use 'extended' capture, then it will capture everything correctly.

4) If I try to capture a web page, it will come up blank white.

I've contacted LG directly to see if they can help....

 

[EllenPietrewicz]

LG got back to me - the fix they had for me didn't work (it's as if they weren't giving me instructions for the G6). So I had to do a factory reset. It works again, so who knows what the problem was.

All good now.

 

[today]

When I cleared the data in the QuickMemo application, then the + portion of the app started doing it's thing properly. On the LG v20.

 

[EllenPietrewicz]

I almost got that phone... Yeah that didn't work for me. But now it's fine so I guess all is well. Resetting isn't that big of a deal now since I have apps to back up everything. I just hope it continues to work lol.

 

[happyjordan7777]

When I cleared the data in the QuickMemo application, then the + portion of the app started doing it's thing properly. On the LG v20.

Thanks you this worked for me!!

 

[BryanBroussard99]

I use a LG V20, and clearing the QuickMemo cache worked for me! Thank you!