In the past year I've bought three phones from the Carphone Warehouse. The first phone was the Samsung Galaxy Apollo. From day one it had a screen problem but the Carphone Warehouse wouldn't replace it as they couldn't see it, when I tried to explain it was intermittent. In the end I had to go to another Carphone Warehouse and ask for an exchange, so I got the LG Optimus One. That was even worse, because it just kept restarting and rebooting, and I was unable to exchange it again, and low and behold, when the engineers used it, it was fine. I bought the HTC Incredible S from them yesterday, and the housing surrounding the micro USB charge port is loose and rattles when the phone moves. It's also rebooted a few times by itself. It was the last one in the store, and when I got it the box was battered, the the battery wasn't in the phone, it didn't have any of the original covers/cellophane stickers on it at all, and the charger etc didn't come in bags. I've spoken to a Carphone Warehouse where they have TWO left in stock, and they've put one aside for me. Do you think they'll think it's worthy of an exchange for, hopefully a perfectly brand new unboxed phone when I tell them that the phone rattles due to the loose charge port housing, and the fact it's been rebooting by itself?