I have had my Eris since the day they came out. It had its issues before the 2.1 OTA but nothing like now. I have done 2 factory resets on the phone and wiped the phone completely out. I have even limited my apps to about 10 or less. I still have problems with the dialer, it locking up all the time, not being able to open Google Voice app, and other very irritating things. I have called Verizon several times and all they will do is send me a "Certified New" Eris. Has anyone here done this and had any luck? I do not want to do this for the fact of my last smart phone had problems and Verizon replaced it 6 times before they finally let me get a different model phone. After a month with the new phone the charging socket stopped working and I was unable charge the phone. I called them once again to find out that the "new" phone was actually a refub. and it only came with a 30 day warranty which was over. So Verizon pretty much told me to buy a new phone at full cost. Bull shit !! So I do not want to go through all of that crap again !!!!! What should I do? Suggestions and help with this would greatly appreciated !!!! Thanks.