1. Download our Official Android App: Forums for Android!

General Clear Credentials is grayed out

Discussion in 'Android Devices' started by rubyfruitradio, May 3, 2016.

  1. rubyfruitradio

    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    7
    Joined:
    Apr 12, 2011

    Apr 12, 2011
    7
    0
    5
    I just updated to Marshmallow.
    Now, when I have to swipe to unlock the screen and then it gives me the pin pad.
    This is annoying.

    I read somewhere that if I go to clear credentials, that might solve the issue, except it's grayed out.
    I turned off all device administrators (Airwatch and the agent for airwatch were both turned on. I have to use Airwatch for my work email).

    Any ideas about why it's grayed out?

    S6, Tmobile
     

    Advertisement

  2. Snakeyeskm

    Snakeyeskm Android Expert
    Rank:
     #86
    Points:
    293
    Posts:
    1,644
    Joined:
    Apr 8, 2014

    Apr 8, 2014
    1,644
    840
    293
    Male
    Investment Banking
    US
    In marshmallow, to improve phone security, you will need to use the pin pad every single time you restart the phone. Once the phone has been restarted and the pin entered, following lock screens will accept fingerprints etc. etc. till the next restart. No way to change that and maintain security on the phone.
     
  3. rubyfruitradio

    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    7
    Joined:
    Apr 12, 2011

    Apr 12, 2011
    7
    0
    5

    No, that's not my issue. On my home screen, I get a little thing that says swipe screen to unlock and then it takes me to the thing to unlock the phone (in this case a pin, but I did change it to a pattern to see if that made the swipe thing go away). I want the swipe thing to go away and only have the screen to enter my pin or pattern like before. In trying to figure out how to make that go away, I found out that my clear credentials box is grayed out and I can't do that.

    If I wanted to swipe and then go to the actual unlock function on my phone, I would have an iphone.
     
  4. Incakola

    Incakola Android Enthusiast
    Rank:
    None
    Points:
    103
    Posts:
    537
    Joined:
    Nov 1, 2012

    Nov 1, 2012
    537
    183
    103
    Student
    Lake Worth, FL
    Are you talking about the "look" of your lockscreen? If this is a cosmetic issue, you don't have much choice but just deal with it. There are mods that could clear that text field but require root. That "Clear credentials" is for certificates (extra security for some wifi networks) you saved on your own and its grayed out because you have none.
     

Samsung Galaxy S6

The Samsung Galaxy S6 launched in 2015 as the company's flagship. It features a 5.1-inch screen with 2560 x 1440 resolution, 3GB of RAM, 32GB of storage, and an impressive 16 megapixel camera.

Share This Page

Loading...