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Clerk said my s8 is HOT

Discussion in 'Android Lounge' started by filthy phil, Jun 23, 2019.

  1. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    I financed and paid off an s8 through Verizon and went to get it activated through one of these secondary carriers
    The clerk swapped sims and told me it's a t-mobil and has a code on it blocking activation like its stolen!
    I've heard some places can have this cleared but I bought an s9 anyway so now I'm just trying to sell the damn thing.
    Just don't need any hassle if i send it to an outfit that buys online.
    Btw looking for who pays the most.
    Thanks

     

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    #1 filthy phil, Jun 23, 2019
    Last edited: Jun 24, 2019
  2. Best Answer:
    Post #3 by ocnbrze, Jun 23, 2019 (3 points)
  3. That's strange if you actually purchased it originally from Verizon. Perhaps they were pulling your chain for some reason.
    You can use the ESN checker on Swappa to see for yourself if it's really blacklisted (make sure to check the "Blacklist Check" box).
    https://swappa.com/esn
    Blacklisting usually happens for two reasons- a device is reported stolen, or there are outstanding payments due on the account associated with it. Both seem unlikely if you are the original and only owner to date.
     
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    so let me understand. your s8 was activated thru Verizon is now paid off. you wanted to switch carriers and they told your phone was reported stolen so they could not activate it?

    i would go back to verizon to get this straighten out, before you sell it.
     
  5. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    Yes the 1st phone was actually replaced under warranty and the 2nd was given to me by Verizon. I made all payments
     
    ocnbrze likes this.
  6. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    weird indeed. like i said i would take it back to verizon. they should be able to get it resolved.
     
    Dannydet likes this.
  7. svim

    svim Extreme Android User

    You should try to talk to a different staff person or go to a different Verizon shop. If this phone is valid it shouldn't be blacklisted so either they've mistakenly used an incorrect IMEI or there's another problem with Verizon's records. In any case if you get pass off this phone in it's current state you could be held liable for its blacklisted status.
     
    Dannydet, lvt and ocnbrze like this.
  8. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    I theorize either the clerk (this was at a shop that subs out tmobil plans for like $50/mo- metro pcs) either didn't know what he was doing or lying and trying to sell me one of his phones
     
    ocnbrze likes this.
  9. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    yeah I would go directly to TMobile or a metro shop. If that is where you planning on switching to......And double check. It sounds very fishy to me
     
  10. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    I bought a new s9 through a Verizon spinoff company called visible with $40 unlimited plan
    Just need to sell the s8 now
     
    ocnbrze likes this.
  11. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    well if you want to sell the s8, you need to makje sure the imei number is not blacklisted.
     
  12. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    That's the point of this thread
     
  13. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    Excellent
    Where are these numbers found
    And thanks
     
  14. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Look in your settings. You can find information about the phone there - usually it's called something obvious like "about phone", but as Samsung rename and rearrange most of the menus I don't know exactly where it will be on your S8.
     
    tube517 and ocnbrze like this.
  15. Settings>About Phone>Status>IMEI
     
  16. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    Per that site it is blacklisted.
    I wonder how much bs Verizon will give me to fix this
     
    ocnbrze likes this.
  17. svim

    svim Extreme Android User

    Well don't waste time with any staff at the front counter, talk to a manager. If he/she can't help, keep going higher up the chain. Verizon has no legal backing not to accommodate you as long as your account is paid up and you have proof of ownership of the phone itself.
     
    ocnbrze likes this.
  18. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    I'm in luck for once. Got it cleared.
    Should've been patient though and not bought the 9
    :(
     
    ocnbrze, Hadron and svim like this.
  19. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Well if it's cleared you at least have the option of selling the 8 now :)
     
    ocnbrze likes this.
  20. filthy phil

    filthy phil Well-Known Member
    Thread Starter

    ^^I'm sending it off.
    I assume they don't need the sim?
     
  21. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    Correct you should remove your sim card beforehand.
     
    MoodyBlues and Hadron like this.
  22. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Yes, remove the SIM, remove the SD card.

    Also remove your Google account from it and then do a factory reset. The order of those is important: if you reset it while the account is still active you need the Google login to use it again, which makes it useless to any buyer. I'd just power it up after a reset and make sure it doesn't ask for this: if it boots up and then starts the "new phone" setup then you can just turn it off, your work is done.
     
    MoodyBlues, Unforgiven and ocnbrze like this.
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