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**********.com - Buyer Beware iMito QX1

Discussion in 'Android Lounge' started by shar1z, Aug 9, 2013.

  1. shar1z

    shar1z Lurker
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    Jun 19, 2011
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    Hi There,

    I hope this isn't really poor forum etiquette, as I've already posted this in XDA, but I'd really like to share my experience to prevent others from going through the same.

    I'd like to share my experience buying an iMito QX1 from **********.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.

    I purchased the item in June - and have yet to see a refund for a defective product.

    It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the ********** forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.

    This is a known issue that many people have posted about - and **********.com have completely ignored. See these threads:
    http://www.freaktab.com/showthread.p...o-signal-to-tv
    http://www.freaktab.com/showthread.p...2-black-screen
    http://www.freaktab.com/showthread.p...reen-No-signal

    After reaching out to ********** and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.

    Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:

    Please wait for a site operator to respond...
    If you do not want to wait, please click here to leave us a message.
    Operator Moni has joined the chat.

    10:31:43 AM
    Hello
    10:32:28 AM
    Any one there?
    10:34:02 AM
    Moni?
    Moni10:35:08 AM
    yes
    10:35:08 AM
    here
    10:35:39 AM
    What can I do for you?
    tzvika10:38:29 AM
    its about a product I purchased from you
    10:38:44 AM
    order#3056416
    10:39:55 AM
    The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
    10:39:59 AM
    we want a refund
    10:42:55 AM
    please
    Moni10:46:32 AM
    ok
    10:46:33 AM
    ok
    10:46:51 AM
    how do you want to solve it?
    tzvika10:47:42 AM
    I want you to give me all the details on how and where to send it back and when I will see my refund
    10:57:50 AM
    Why are you not answering?!
    10:58:10 AM
    I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
    10:58:51 AM
    Listen we have done everything we have been told and the item doesn't work.
    10:59:00 AM
    I will be sure to post about this in all of the forums that I've been a member of
    10:59:17 AM
    XDA, Android Central, Phandroid, Modaco and more
    Moni10:59:22 AM
    i will reply you later by email
    tzvika10:59:22 AM
    this is unacceptable
    11:00:07 AM
    This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
    11:00:18 AM
    I want to know now what you will do
    11:00:40 AM
    last email I sent you was a week ago and you still did not reply!!!
    11:00:54 AM
    why do you think I believe you when you say you will reply by email??
    11:01:25 AM
    I just want to send it back, get my money back and forget about this whole thing.
    Operator Moni has left the chat.
    The chat is ended.


    I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.

    Good luck.
     

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  2. Mayhem

    Mayhem Android Expert
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    Sep 23, 2010
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    Senior Engineer - Software Quality Assurance
    Austin, Texas area
    I'm not sure why your post shows "**********.com", but contact your credit card company and explain what happened. You were sold a defective item and the retailer is basically refusing to correct the issue. The CC company should reverse the charges.
     
    DonB likes this.
  3. Hadron

    Hadron Smoke me a kipper...
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    Spacecorp Test Pilot
    Dimension Jumping
    I imagine that it's a site that's blocked by AF's filter - which is telling in itself.
     
    mikedt, funkylogik, Rxpert83 and 3 others like this.
  4. Mayhem

    Mayhem Android Expert
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    Sep 23, 2010
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    Hm. I guess I never noticed that before.
     
  5. mikedt

    mikedt 你好
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    Sep 22, 2010
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    Teachaaa
    Jinan, China
    10 asterisks as well... I can guess who that is. :rolleyes:

    A short introduction to customer service in China, for the benefit of @shar1z the OP...

    First the phone call :call2:
    The vendor's response :bike:
    The customer's response:bawling:
    The customer's final feeling :banghead:

    ....courtesy of @pengyou for that one:
    Android Forums - View Profile: pengyou

    Some good advice here...
    http://androidforums.com/android-lounge/631594-off-brand-phones-tablets-worth-low-cost.html
    ...this includes cheapo HDMI dongles as well.
     
    MoodyBlues and funkylogik like this.
  6. EarlyMon

    EarlyMon The PearlyMon
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    Because we usually delete any of those for spam/ripoffs/toxic sites.

    Not much else to say here, so...

    /thread.
     
    palmtree5, ocnbrze and mikedt like this.

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