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com.motorola.contacts has stopped unexpectedly - no fixes have helped!

Discussion in 'Android Devices' started by Mechphisto, Apr 20, 2012.

  1. Mechphisto

    Mechphisto Newbie
    Thread Starter

    I have an Atrix 2 (MB865), Android version 2.3.6 and I'm having this terrible problem, searched for answers, tried many things, and still no solution. I need ideas, please!

    So, any time I go into one of my phone's contacts, I get the error:

    "The application Contacts Storage (process com.motorola.contacts) has stopped unexpectedly. Please try again. [Force close]"

    It's completely stopped working!
    I did some internet searching, and what comes up most often is people having frozen some application (usually Yahoo Mail). I haven't frozen anything since long before it worked fine, and then, all I have frozen is Easy Battery because I want to try GreenPower without uninstalling. Anyway, unfroze them, but still no good.

    Speaking of uninstalling, the only thing I have uninstalled recently is GreenPower Free after I bought the full version.

    More internet searching led me to an answer that seems to help most people: replacing the files in /system/app:
    Mine weren't missing, but I went ahead and got the Linux 2.3.6 versions of those files, copied them over, changed the permissions to 644 and the owner/group to root, power booted (battery out), and no good.

    Another suggestion was renaming the two BlurContactsSync files to *.bak. Did that, then reboot... no change.

    Then I saw something where someone mentioned LinkedIn app asking about syncing, and I recalled I installed LinkedIn and told it not to sync contacts yesterday. So I un- and reinstalled. LinkedIn and allowed it to sync contacts. But when I went in to my contacts... still crashing.

    The last thing I did was a complete restore of all apps and data with Titanium from a backup back when I know contacts was working. Reboot. No fix.

    I'm now at a complete loss. Any more suggestions would be greatly appreciated!!

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  2. 916x10

    916x10 Android Enthusiast

    Have you tried a factory reset?
  3. Mechphisto

    Mechphisto Newbie
    Thread Starter

    No, I'm really trying to avoid that if at all possible. A. Because I don;t know how (though I'm sure I can find good instructions online), B. Because is was a LOT of work getting it how I wanted to be in the first place!

    When I first got it, I spent a full week of torture trying to use the Moto* software it was, I guess, SUPPOSED to work with to sync and transfer and whatnot. After many days I 'd gotten to the point I was truly regretting getting it, and wishing almost to tears I still had my iPhone.
    Then I gave up on the "proper" software, read articles, and decided root it and to use Google Music for my music, Titanium for backup, FTPDroid for "syncing," and other 3rd-party software to make it so my phone is finally actually BETTER than my previous iPhone.

    The through of trying to re-figure out the whole, ROM Manager/Busybox Installer/Superuser/Voodoo OTA, and whetever else I had to use a year ago to root it, before I can reinstall a couple dozen apps, makes me very anxious.

    If that's the ONLY resort I have, so be it. But I want to try anything else first!
  4. 916x10

    916x10 Android Enthusiast

    Rooting is super easy, download a file, connect your phone, double click a file in what you downloaded and a few seconds later your phone is rooted. Since you're on stock rom, I'd install cwm and do a full backup. Wipe cache partition, wipe dalvik cache and in cwm do a wipe data/factory reset. Once that's done check your contacts issue. If all is well, reboot into cwm and go to backup and restore/advanced restore/pick your backup/restore data....that will reinstall all your apps and app data from said backup.
  5. Mechphisto

    Mechphisto Newbie
    Thread Starter

    OK, I've finally gotten around to looking into this further... I'm finding stuff on flashing new ROMs onto the phone and they require CWM "Flash ClockworkMod Recovery," but the only ATRIX option it has is for 4G, not the ATRIX 2.
    Is this going to A. Stop me from being able to install any different ROMs? B. Stop me from using CWM to just backup and reinstall the stock ROM as described in the post above?

    Thanks for any feedback.
  6. 916x10

    916x10 Android Enthusiast

    Not sure where you're getting your info from but my Atrix 2 has CWM on it :cool:
  7. Mechphisto

    Mechphisto Newbie
    Thread Starter

    I'm getting my info from CWM installed on my phone. :) Anything I try doing on it, including backing up my ROM, it tells me I have to have the CWM "Recovery installed before continuing." So, I go up to "Flash CWM Recover" and I'm prompted to "Confirm Phone Model." The only ATRIX option is ATRIX 4G... no ATRIX 2.
    And from what looking at mod info online, like for cyanogenmod, I see warnings all over that ATRIX 4G and ATRIX 2 are different enough in hardware that you do NOT want to select stuff for the 4G if you have the 2.

    Thanks :)
  8. 916x10

    916x10 Android Enthusiast

    Dude, I've flashed all the available roms for the Atrix to it via CWM Recovery, made numerous nandroid backups via CWM Recovery, so trust me when tell you CWM Recovery is available for the Atrix 2 and is fully functional. You must have installed the wrong version of CWM Recovery, plain and simple.
  9. Mechphisto

    Mechphisto Newbie
    Thread Starter

    Dude, :) I'm not doubting you. I'm just telling you all what I'm experiencing. :)
    Er... I see only one CWM in the Android(GooglePlay) store. "ROM Manager" with the cog wearing the black hat at a jaunty angle. :) Is that not it? Are there others with different names and icons that I need to choose oneof them? (Well, there's the "ROM Manager Premium" version I guess. Does THAT one give ATRIx 2 support?)
  10. Mechphisto

    Mechphisto Newbie
    Thread Starter

    Oh, and since you're ATRIX 2 ROM experienced... is there one in particular that you recommend that's an improvement over the stock AND doesn't have anything disabled?
  11. 916x10

    916x10 Android Enthusiast

    Like I said before, you installed the wrong one! CWM Recovery is not something offered on the Play Store. LoL. You need to do WAY more research on modding your phone before you go doing so, that's how people end up with expensive paper weights. There is plenty of info on this forum on how to mod your phone, including how to flash CWM Recovery to it. Look around and familiarize yourself before you go doing any more modding.
  12. 916x10

    916x10 Android Enthusiast

    My personal favorite is VictoryROM modded with the Milestone OC
  13. Mechphisto

    Mechphisto Newbie
    Thread Starter

    OK, thanks for the tip!
    You may not have noticed, but the reason I'm even in this thread has nothing to do with wanting to play around with modding my phone, but rather to fix the problem with my phone's Contacts not working anymore. It was recommended to me in this thread, as a fix, to backup my ROM, reset, and restore it.
    And, you'll notice that I have not done anything silly like select "ATRIX 4G" and brick my phone because I AM being careful. I just didn't know in this case that the Google/Android store was not where one gets CWM--the app the previous person in this thread recommended I use.
  14. Mechphisto

    Mechphisto Newbie
    Thread Starter

  15. Mechphisto

    Mechphisto Newbie
    Thread Starter

    OH, teehee... that "other person" was you. :)
  16. 916x10

    916x10 Android Enthusiast

    I don't care why you're in this thread, I was just addressing your comment about not having a functional CWM Recovery for the Atrix 2. If your current setup is not functioning properly, how does it make sense to restore it once you do the other steps? It doesn't! Your best bet would be to use RSDLite to flash the 2.3.5 fxz, putting your phone back to stock, then allow the 2.3.6 OTA update and restore your apps. Installing CWM Recovery, making a backup of your malfunctioning rom, resetting your phone then restoring the backup of the malfunctioning rom you just made is a complete and total waste of time because when you do the restore it will set your phone back to how it was when the backup was made.
  17. 916x10

    916x10 Android Enthusiast

    Oh, teehee, you obviously don't know how to read because

    #1 I never told you to go to the play store to use get any app to do anything
    #2 I never told you to restore your rom, the only restore I suggested was for your apps and app data.

  18. Mechphisto

    Mechphisto Newbie
    Thread Starter

    Look, I'm just going by what you originally suggested (which of all my searching has been the ONLY thing that sounds like might fix my problems). You said above:

    "Since you're on stock rom, I'd install cwm and do a full backup. Wipe cache partition, wipe dalvik cache and in cwm do a wipe data/factory reset. Once that's done check your contacts issue. If all is well, reboot into cwm and go to backup and restore/advanced restore/pick your backup/restore data....that will reinstall all your apps and app data from said backup."

    So, step 1. (after rooting), I installed CWM in order to do the full backup. Full stop. That's where I am. Installed CWM per suggestion, and am stymied by the fact it won't let me do a a full backup because it won't let me do ANYTHING without selecting my phone model, and ATRIX 2 isn;t one of them.

    Now if you're suggesting I do something completely different from this earlier suggestion, cool. I'll go find this RDSLite now and go from there and see what happens....
  19. Mechphisto

    Mechphisto Newbie
    Thread Starter

    Well, you suggested install CWM... where else was I going to go but the app store to find it? And when I saw it was in there, why would I think to try to find it from somewhere else? *shrug* And now that I know the CWM in the app store is, apparently, NOT the one I want, I'm searching for CWM on the Intertubes, and ALL I'm finding in relation to CWM is exactly the same app I installed through the App Store. So... since you suggested I install CWM, is there some location you recommend I get it from if not the App Store?

    Seriously, not trying to be difficult here-- I'm trying to follow your suggested instructions exactly and to the letter. But I only knew one place to look for CWM... and found it there. *shrug* What else should I've done?
  20. 916x10

    916x10 Android Enthusiast

    All my posts are still here in the thread, have not been edited...can you show me the one that says go to google play store, download and install rom manager and use the cwm recovery feature in it to make your backup? Take your time :rolleyes:

    I know what I said, that's why I can tell you I did not tell you to download any rom manager for anything. I can also tell you that I've told you more than once now that you're trying to use the wrong version of cwm recovery. I can also tell you that I've told you more than once that the info you need to get the correct CWM Recovery is right here on the forum and can be found with a simple search in this forum.

    My original suggestion still stands....I can't guarantee you it will fix your problem but seems a logical option in trying to fix your problem. Going straight to the fxz flash is like killing a fly with a sledgehammer.....it will work but is more difficult than it needs to be. Flashing the fxz will put your phone 100% back to stock so you'll have to redo everything for certain but will fix your problem for certain. Doing my original suggestion will allow you to put your phone back to how you had it before the reset, but it may not fix your problem.
  21. Mechphisto

    Mechphisto Newbie
    Thread Starter

    And, not to beat a dead horse, but in my defense, you suggested I install CWM and backup... when I found CWM and the ONLY "backup" it has listed in there is for a ROM backup... well, can I be blamed for assuming the backup you meant WAS for a ROM backup?
    Again, if all this goes back to the fact that the CWM that I install was not the one you intended, then... I just need to know where THAT CWM is so I can get back on track with your intended suggested instructions. :)
  22. 916x10

    916x10 Android Enthusiast

    So you assumed you'd get it from the app store? See what happens when you assume? So since I told you VictoryROM is a good rom and you should install it, it's not available in the app store.

    The obvious thing to do would be to ask how to install CWM Recovery. Read about it, learn about it, ask questions.
  23. Mechphisto

    Mechphisto Newbie
    Thread Starter

    Whoa whoa whoa! We have a miscommunication here!
    When I said "teehee it was you," you took that way wrong!
    See, I had said earlier "someone previous suggested I use cwm blah blah blah" and I was being serious by saying "someone" as I didn't go back to see WHO said that. I sincerely didn't realize that person was you!
    So, when I said "teehee it was you," the subtext intended was: "oh man! I look like an idiot. I'm referring to 'someone said' when all along it was YOU who was that someone. Teehee, I'm an idiot." It was NOT some passive-aggressive slam at you. :( So, I haven't apologized for it because until your last post, I had no idea it was taken as a smartass comment direct at YOU as opposed to me. So... sorry. :(

    Secondly, sorry for all the grief. You were trying to help me from the beginning, and I appreciate that. From my very first posting, I DID mention I'd been doing searching...and BOY howdy did I do searching! So, I'm not adverse to doing my own searching. But, it's logical for me when someone says to install an app that the 1st thing I'm going to look for it is in the app store. But on top of that, I DID search for "cwm" online and online confirmed for me (so I thought) that the cwm found in the app store was indeed a root utility that does backup and whatnot, so I didn't think there was any need to search beyond that since it looked like I was getting exactly what was intended. If I had any inkling that the "cwm" found in the store was not what was needed, I would indeed, as I've done many many times, searched the internet...which is what I'm doing between postings here. :)

    I WILL find what I need but, cut me some slack: as I indicated from my first post, I'm NOT a rooted Android expert like you are, so I don't instinctively know what or where to search so it's going to take me some more time. And because I'm not a mod'ing expert or experienced, I think it's not unusual for me to start looking for a suggested app in the app store.

    Be that as it may, since I now know you thought I was insulting you earlier: you have my sincere apology for that miscommunication. And my thanks for the help you're trying to give me. :)

    We cool?
  24. 916x10

    916x10 Android Enthusiast

    The only miscommunication is on your end as I did say to install CWM Recovery, said nothing about installing ROM Manager and using it's CWM Recovery. So no, it wasn't me.

    You still haven't found it? LoL! Your aversion to listening is painful. I'm no expert, trust me, but I also don't assume when it comes to modding my phone, nor would I try to blame someone who's trying to help me for giving me the wrong direction when in reality the only reason it's wrong is because of my assumption. The fact that I didn't say "install ROM Manager" should have been an indication that you didn't need to install rom manager.

    Just for the sake of comic relief, I just did a google search on the internet for what you're looking for and it was the second result that turned up. I'm amazed at how hard you're making this:thinking:

    I wanted to root my phone, flash roms and other mods to it just as bad as the next guy, but when I was in your shoes (not familiar at all with any of it) I did tons of research, found instructional write ups and studied them, listened to other more experienced users and their recommendations, asked tons of questions and learned from the mistakes of others before I decided to take the plunge and do it myself. I highly suggest you do the same. Had you done so, you would have seen that if you searched "atrix 2 rom manager cwm recovery" not a single person who has an atrix 2 has been able to use the included version of cwm recovery. That should have been all the indication you need to tell you that's not what you want or need. That's the kind of research i'm talking about. It's a must!
  25. Mechphisto

    Mechphisto Newbie
    Thread Starter

    I did say I was still searching for the right answer, and guess what, I indeed found it after just a couple of minutes. And my phone is right now in cwm recovery doing a full backup as originally intended.
    I still say that my mis-inferring what you said is not farfetched or completely illogical, and should be understandable...whatever. Bridge...water...under...yaddayadda. I never said YOU miscommunicated the "cwm" thing, I'm just saying my mistake in going to the largest and most popular repository of apps to look for something called "cwm" and actually finding one, albeit the wrong one, shouldn't be seen as a dumbass act. *shrug*

    I apologized for the miscommunicated -- BY ME -- _unintended_ smartass remark. And I've sincerely thanked you for the help, and I stand by that. *shrug*

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