Connecting Behold 2 to computer via USB

[vbelenky]

I want to connect my Behold 2 to my computer (Windows XP) via USB so that I can transfer mp3's. When I plug the USB I get the message "usb device not recognized". Does anybody know how to get past this?

 

[deeoh1084]

go in to phone setting and change the usb setting to mass storage and when you plug the usb to the computer in the notification bar click the usb connected and mount it to the computer

 

[vbelenky]

Thanks deeoh1084 for your reply.

> go in to phone setting and change the usb setting to mass storage
I had that already.

> and when you plug the usb to the computer in the notification bar
Is the notification bar that blue line on the bottom of my computer that has a start button on the left side?

> click the usb connected and mount it to the computer
This will require to continue an answer to the previous question.

 

[Mastermind278]

As deeoh1084 stated you need to change a few settings to get it mounted on Windows.

I will outline here everything you must do:
1. Connect USB cable to phone and Computer.
2. Pull down top notification bar on the phone(Just slide your finger from the top of the screen down)
3. Click on "USB connected"
4. Click "Mount"
-->This will then mount the SD card to your computer as a removable Disk. Once done, transfering files over...
5. Once again pull down on the notification bar.
6. Click "Turn off USB storage"
7. Click "Turn Off"
8. Voila SD card once again mounted on the phone.

 

[deeoh1084]

oh i'm sorry if i didn't answer ur question fully but yeah mastermind278 pretty much told u all the details sorry!!! and thank you mastermind for clearing statement for me

 

[vbelenky]

Thank you Mastermind278 and deeoh1084 for your help. When I follow these instructions on my wifes computer, I plug in USB and a message "usb device not recognized" pops up and the notification bar doesn't have a mount option. When I try on my laptop it works just fine (no windows pop up and mount option shown).

I have searched google but didn't find an answer maybe because it's too early since the behold 2 was released last month. The pdf manual doesn't even have the word "usb". I have made a request with samsung and will call them tomorrow because they're closed already. I'll update this thread as I'll communicate with samsung.

 

[Mastermind278]

If you are getting the "USB Device Not Recognized" on that one computer only I would try a different USB port. Usually that error arrises when the USB port isn't working properly. You can test it by pluggin the phone into another port, or moving something else into the port giving the error.

 

[vbelenky]

Mastermind278, the usb port is not the problem...I tried different ports. Today I called samsung and the lady said that the problem has to be the computer and she said to call tomorrow to get assistance from "level 2" (because they were closed already).

 

[jlruddell]

I've got the same problem also, "usb device not recognized".

 

[vbelenky]

jlruddell, I didn't have a chance to call samsung, once I'll do I will post to this thread.

 

[jlruddell]

I tried working with T-Mobile, they just wanted to send me a new phone and me pay the shipping after having it for a month.

 

[vbelenky]

jlruddell, I think that the phone is not the problem because (as I wrote on top) I was not able to connect to my wife's computer but I was able to connect to my laptop. I just tried calling samsung and found out that they will be opened on Monday. I think that eventually they'll offer a driver (a software that tells the computer how to communicate with a device) to install.

 

[vbelenky]

I just now called samsung and was transferred to Level 2 which was unhelpful. Once again I was told to plug in to usb and in the notification to click on mount but I said that I don't get the option to mount. The representative was surprised that I'm not getting the option and said that this is the only resource of help that they have (Level 2). She told me to call on Monday and that I will be transferred to Level 3.

One problem is that level 3 closes at 5:30 and I doubt that I'll be able to make it home. jlruddell, do you have an opportunity to create a ticket with samsung?

 

[shawn1224]

I'm having the same problem vbelenky. At home I can connect to my laptop and I get the mount option but on my desktop at work it says USB Device Not Recognized. So far I've been scrounging around the net for a driver to install but without any luck. I'll try to contact Samsung today to see if they can be of any assistance.

 

[yatimameiji]

A driver shouldn't be needed. Plugging in and selecting Mount from the notification tab on the phone should make the phone appear on the computer as a mass storage device(ie just like plugging in a flash drive). Also big question, is your computer up to date(run windows update lately?) and are you using the latest drivers for your system(ie drivers for the chipset on the motherboard, not the phone)

As a side note, how does the system handle when you plug in a regular ol' usb stick?

 

[shawn1224]

It works fine when I plug a mouse or keyboard in and i believe my Windows updates are up to date but I could be wrong. All of this is taken care of by our IT department. When I plug in any other device including the Samsung Behold 1 it recognizes it but for the Behold II it doesn't give me the mount option in the notification bar. Although it does show that the phone is charging.

 

[yatimameiji]

If its a work pc, then there is the possibility that IT has things locked down, including the usb ports, but thats only if IT is really paranoid. But you say no mount option shows up, either in the usb settings(From home click menu>phone settings>usb settings) you dont have mass storage selected, IT has things locked down, or the cable you are using is only for charging. Strange yes, but I have heard of other users where they found out that the cable they were using was only for charging.

As a side note, the mouse and keyboard(or even another phone) are very different things so comparing them to plugging in the phone isnt really valid. Though another thing you can try is to bring up the device manager(Right click on My Computer, select Manage, select Device Manager) There from the menu, find the sort by connection. Plug the phone in and see if anything shows up in the device list(Anything red or yellow means something went wrong on the pc). If you dont see anything, expand the device tree and look for the usb hubs and see if anything related to the phone shows up there. If not then something is up with the phone(either something wrong, bad settings, or forgot to select mount).

 

[shawn1224]

Okay so I expanded the device tree and when I hook up the USB cable it says unknown device (nothing red or yellow). I doubt it's strictly a charging cable because it works fine on my laptop at home and I'm able to mount my SD card just like standard procedure. I'm starting to think that maybe this computer at work is either not up to date or lacks the neccessary drivers needed to associate with the phone.

How do you update the drivers for your system and what not?

 

[yatimameiji]

Well considering its a work pc run by IT you may be out of luck. But try this. Right click on the Unknown Device and try search for drivers and tell it to connect to windows update. Also try manually running windows update. If this is a dell machine, then with simply the model number you can go to their support site and find drivers for the system there.

PS: You are starting to enter "You are on your own here" territory, as this is something more suited for someone with experience to sit down and play with.

 

[shawn1224]

Unfortunately it is a Dell and when I try to manually install it says my network administrator won't allow it. It seems that all updates are at IT level. Also when I try to update the driver I don't see the update to windows option.

AAGGGGHHH I have no control over this comp at all, I guess I'll just have to sync up all my media on my laptop at home.

 

[yatimameiji]

Honestly you want to keep your work and personal data separate. Why would you want to sync your personal phone to a work computer and expose that information to IT folks who can be relentlessly inquisitive and unruly bunch? Heh *points to self* Ok maybe not unruly, but they do poke around any and everywhere they have access too.

 

[shawn1224]

Nah this is a laid back job. The IT guys couldn't care less what we were doing.

 

[yatimameiji]

Sounds like my kind of place to work(At a university currently).

 

[jlruddell]

How do I need to create a ticket with Samsung? You have a number to call?

 

[shawn1224]

How do I need to create a ticket with Samsung? You have a number to call?

You can get their contact number from Samsung Mobile.