Help connecting to win 7 get virus?

[bobk_nyc]

I have a I9020XXKF1 with 2.3.6...when I connect to win 7, I get the file window, but it shows shortcut icons, instead of regular folder icons. if I click on one of them I get a alert that there is a trojan attempting to install. I have tried this on 2 seperate machines...I think it is winsvc.exe that trys to D/L. I did a reset, and that did not change anything...any ideas?

thanks

 

[razvan06]

a reset does not format the SD card ,format the SD card and try again !

 

[bobk_nyc]

this doesn't have a removable card, do I format the device? if so, how is that done?

thanks

 

[razvan06]

when i say sd card i mean the internal storage
format the internal storage and give it a full wipe !

 

[bobk_nyc]

when i say sd card i mean the internal storage
format the internal storage and give it a full wipe !

I don't mean to sound stupid, but is that something I do from within the device? windows? linux? I don't want to brick this thing, and it is my first device like this...

 

[razvan06]

i'm going to tell you where to find them ,but i'm not sure it the options are in these exact places ,because i do not use stock Android ,but still you can go through the menus and look for the options :
so go to "Settings > Storage > Erase usb storage" and then go to "Privacy > Factory data reset"

!! You could check "Privacy > Factory data reset" and see if the option offers you the erase USB storage option as well ...you now have 2 methods ,i hope one is good for you !

P.S. - besides contacts [with Gmail !!] ,do not back-up anything from the phone [usb or otherwise!] anything may be infected !!

P.P.S. - don't worry about bricking your NS ,you have absolutely no idea how much pain mine suffered and did not get bricked ,it's practically impossible to brick a Nexus ...but if you try enough ,you can succeed )

 

[bobk_nyc]

i'm going to tell you where to find them ,but i'm not sure it the options are in these exact places ,because i do not use stock Android ,but still you can go through the menus and look for the options :
so go to "Settings > Storage > Erase usb storage" and then go to "Privacy > Factory data reset"

thanks, seems that was the solution. and I learned something.
have a great day..thanks again

 

[razvan06]

thanks, seems that was the solution. and I learned something.
have a great day..thanks again

glad to be of help