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Contact list stuck on updating

Discussion in 'Android Devices' started by patictor, Aug 31, 2017.

  1. patictor

    patictor Lurker
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    galaxy S4 samsung GT - i9505 Androïd 4.4.2 rooted



    Here my problem;

    The contact list of my phone is being stuck on Updating or Unfortunately contacts has stopped. So I have tried many things such as:

    - rebooting

    - clearing cache and data of Contacts in App information

    - boot in safe mode

    - wipe cache partition

    - and eventually I have done an hard reset but it didn't solve this problem.

    There may be a Sync problem as when I want to Sync I get the message "sync is currently experiencing problems." So I have deleted and installed again my Google account but the sync problem is still there. (and on my account whatsapp it's written "Sync turned off" and I don't see a way to turn it on..

    I have cleared cache and data for:

    Google

    google account manager

    google calendar sync

    google contact sync

    I have pulled the battery for about 10mn and then back. It didn't change anything L

    I have reinstalled Whatsapp too (with the same phone number), but after entering my phone number Whatsapp asks for my name and become stuck at Reinitializing with the messages "Unable to connect" and "Whatsapp service is operating normally" when I press the Check status button. Turning Sync off ot pressing Sync all has no effect.

    Please could you tell me what I should do to to solve this situation?
     

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  2. Dannydet

    Dannydet Android Expert
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    Try a full factory reset. Keep in mind you will lose everything, and the phone will be as when you first got it
     
  3. patictor

    patictor Lurker
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    Yes, I did a factory reset (hard reset), as explained above, luckily my phone is still rooted, but the contact list is still stuck on "Updating"
     
  4. Dannydet

    Dannydet Android Expert
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    Try installing a different contact app and see what happens
     
  5. patictor

    patictor Lurker
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    yes, I did it already,

    I have installed Contacts+. At least it gives me a way to use the phone through its keyboard (I cant use the installed application Phone as after I press 4 digits I get the message Contact list updating).

    But Contact+ doesn't let me enter a new contact, I get the message not linked to an application..
     
    Nur Uddin likes this.

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