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General Contacts App Crashing "Unfortunately, Contacts has stopped" w/ picture

Discussion in 'Android Devices' started by hbsmith15, May 3, 2016.

  1. hbsmith15

    hbsmith15 Lurker
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    LG G3 D850 on AT&T. Updated to Marshmallow (6.0) 2 days ago which I'm assuming has something to do with this issue. Anything having to do with editing or creating a contact causes "Unfortunately, Contacts has stopped" to pop up and I cannot edit or add any contact information. I haven't been able to find anything helpful online. I have tried to restart the phone and also went into settings>general>smart cleaning> and I removed the temporary files. If you have any ideas on what I can try next let me know. Thanks in advance.

    Screenshot_2016-05-03-22-01-30 (1).png
     

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  2. sleedeane

    sleedeane Android Expert
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    I assume you're talking about the stock app. Try like go + contacts to see if it works right. I don't really know what this would tell you but it might be a temporary fix till somebody more knowledgeable can help you.
    Something else I've had some luck with whenever it seems something residually hanging out in the bowels of my phone is making something niot quite work right is SD Maid. It finds caches and corpses and duplicates and in general just cleans up garbage.
    Anyway, not much help I know. Good luck to you.
     
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  3. Sagha88

    Sagha88 Lurker
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    I am having the same issue. I upgraded to Marshmallow about a week ago. I tried clearing the cache as I have seen in other threads. :( It's infuriating because I just want to save a number!
     
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  4. hbsmith15

    hbsmith15 Lurker
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    I will try SD Maid. What exactly is "go + contacts"? is that an app?
     
  5. hbsmith15

    hbsmith15 Lurker
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    Okay so I downloaded both a contacts app and SD Maid and they both require a permission "Draw over other apps" to work. However when I go into the settings to turn this permission on for both of the apps my phone will not let me select 'on'. What the heck is going on, this is frustrating.
     
  6. sleedeane

    sleedeane Android Expert
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    Are you talking about the permissions accept in the market or... What setting do you want to turn on?
     
  7. hbsmith15

    hbsmith15 Lurker
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    I go into SD Maid and the first thing it says is "SD Maid requires storage access to function" I click 'Grant Access'. A pop-up then says "Screen overlay detected, to change setting click here" I click there and then a list of all my apps appear (this screen has a title of "Draw over other apps" and I scroll down to SD Maid and click on it. There is an ON/OFF slider which is currently OFF but for some reason it will not allow me to turn it on.

    SD Maid won't work unless I turn this permission on. Same with the contacts app I downloaded. So not really sure what to do.
     
  8. d4rken

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    SD Maid doesn't want the permission, which is probably why you can't turn it on.

    The weird thing is that neither SD Maid nor the contacts app (afaik) uses an overlay or requests overlay permission.

    What should be displayed in each case is the Android 6.0 permission dialog (from the system) that allows you to grant/deny the storage (SD Maid) or contacts (Contacts app) permission. While it's possible that this permission dialog is implemented through a screen overlay, it's a system dialog. Why is the system blocking access to it's own dialog?

    Either that, or you have another app that becomes active right at that moment...
     

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The LG G3 was the 2014 flagship device for LG, and was one of the first smartphones on the market with a 5.5-inch 2560 x 1440 display. It featured a Snapdragon 801 processor, 2GB or 3GB of RAM, 16GB or 32GB of internal storage, a microSD card slot, and a 13MP.
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