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Support Contacts crashing: processcom.sonyericsson.android.socialphonebook has stopped

Discussion in 'Android Devices' started by jpandroid, May 10, 2012.

  1. jpandroid

    jpandroid New Member
    Thread Starter

    Nov 6, 2011
    Hey All

    Picked up a phone last night - Sony Xperia Arc lt15a.
    OS: 4.0.3

    I'm unable to click on any of my contacts - just highlights, but nothing happens. If I navigate to groups and then click on any of the contacts individually, it crashes with the following error:

    Unfortunately, the process com.sonyericsson.android.socialphonebook has stopped

    I did notice that in the "About" menu, the settings are as follows:
    Model: LT18i
    Build Number: Nexperia v2.6 by: hemo1001

    I couldn't help observe that the model is different from the one that's list on the back of phone, i.e. on the back behind the battery, it's listed as: LT15a

    So did the guy flash an incorrect build? He says that this build is straight from Sony, is that right?


  2. Ethen Hunt

    Ethen Hunt New Member

    May 15, 2013

    I am also facing the exact issue with my Sony Xperia J. Can anyone help on this please.
  3. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    Jun 14, 2011
    There could be a few causes of this however it worth backing up the content with PC Companion and then running an update/repair:

    To repair the phone software
    1. Install PC Companion on a Windows PC from Support at Download for PC - Sony Smartphones (Global UK English)
    2. Turn on the phone, and connect it to the PC using a USB cable.
    3. In PC Companion, under Support Zone and click Start.
    4. Under Phone Software Update, click Start.
    5. Click repair phone.
    6. Follow the on-screen instructions.

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