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Support Contacts 'Missing' after Gmail Password Change

Discussion in 'Android Devices' started by bisbers, Jun 21, 2010.

  1. bisbers

    bisbers Well-Known Member
    Thread Starter

    GF picked up LG Ally, verizon rep transferred her contacts from her previous phone to the Ally - all was fine. A day later she needed to change her gmail password, which she did - the phone complained about a sync error, asked for her new password and gmail sync worked again. (So far the same as my Inc). After changing the password, she noticed that on the Contacts tab, only one person, herself, is displayed. Looking in the call log and performing searches, we see that all of the previous contacts are, in fact, still stored in the phone somewhere. I have tried changing which groups of contacts sync with the phone, pretty much everything with the exception of a factory reset. Anyone have any ideas?

    I could probably have her go to vzw, have them reset the phone and transfer the contacts again. Once I do that, is there a recommended way of backing up / sending / etc the phone contacts so if this occurs again, I can restore them from somewhere?

    I feel the problem may be the same as in the following thread, but there isn't anything useful there, hoping someone has any better ideas over factory reset.


  2. Vmanisme

    Vmanisme Well-Known Member

    Jun 19, 2010
    Try turning off and on sync in the accounts settings it automatically looks for new information on the server.
  3. potterdood

    potterdood Well-Known Member

    Apr 30, 2010
    Verizon Wireless Tech Support
    Anderson, SC
    I had the same problem, my incredible for some reason after having the D.INC for over a month decided to clear my google contacts, so I had to start over fresh and couldn't even add from my phone, had to do it from gmail.
  4. bisbers

    bisbers Well-Known Member
    Thread Starter

    It seems the add from gmail approach is the answer we've been getting on this one. I don't know, I've had the incredible since launch day and still haven't bothered to put contacts into the phone. (Just memorize the numbers).

    We are going to take it back to the store with her previous phone, factory reset, have them transfer the numbers again, and then immediately push them to the SD card.

    This is one of my motivations to root the Ally - so things like titanium backup or whatever will hopefully become options.

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