1. Download our Official Android App: Forums for Android!

Contacts pics losing quality after sync (solved)

Discussion in 'Android Apps & Games' started by Triticale, Feb 10, 2018.

  1. Triticale

    Triticale Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 10, 2018

    Feb 10, 2018
    3
    1
    5
    Hi everybody,

    I'm new here. I'm suffering an annoying problem with my contacts pictures: when I synchronise them the pics are losing quality and shows very pixeled.
    All contacts are stored on Exchange account and sync by "Exchange ActiveSync" feature.

    I've tried the following actions to solve it unsuccessfully:

    - Manage the profile pics from Outlook in the laptop
    - Manage the profile pics from the mobile app
    - I've changed the email and contacts apps: outlook, Gmail, Sony mail app, Sony contacts app, Android contactas app... always the same.
    - I've tried to load a good picture from the laptop or mobile
    - I've tried to load a low res picture (500x500 size and 72) from laptop or mobile

    But the result is always the same: after the device sync the contacts with the Exchange server the picture quality decrease dramatically.

    As far as I remember I worked without problems in the past with the same apps, devices and server, but now I'm suffering this problem in different devices.

    Any idea?

    Device: Sony Xperia X compact (it happened also in a bq A45 -androidone- device)
    OS: Android 7.1

    Thanks!
     

    Advertisement

  2. mikedt

    mikedt 你好
    Rank:
     #7
    Points:
    2,238
    Posts:
    23,237
    Joined:
    Sep 22, 2010

    Sep 22, 2010
    23,237
    12,421
    2,238
    Teachaaa
    Jinan, China
    That sounds like something the Exchange server is doing, if it's happening with several devices. Perhaps the Exchange administrator reconfigured something, maybe to try and save their server storage space by compressing images or something?
     
  3. Triticale

    Triticale Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 10, 2018

    Feb 10, 2018
    3
    1
    5
    Thanks for your answer @mikedt!
    I'll try to share this with the IT manager. But the pictures I'm using are 80 Kb size, so I cannot understand why the server needs to reduce them... :thinking:
     
  4. Triticale

    Triticale Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    3
    Joined:
    Feb 10, 2018

    Feb 10, 2018
    3
    1
    5
    Solved after change the way of synchronization. Instead of Active Sync I chose the Gmail Exchange way. All the problems solved...
     
    svim likes this.

Share This Page

Loading...