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Support Contacts trapped in native phone app

Discussion in 'Android Devices' started by evolight, Jun 21, 2011.

  1. evolight

    evolight Newbie
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    First day in the forum :)

    I have 850+ contacts on the native phone app.
    I am unable to sync with google or deja office.
    I am unable to export to SD card under 'phone' or 'google'
    (import to google contacts did not work for either above .vcf file)
    I do not have a back up of this data.

    This data is critical and I am looking for a solution to back it up anyway, anyhow, anywhere.

    Originally the data was on Palm Desktop, then synced with Deja Office via Companion Link. From Deja Office it was synced with native phone app.

    I just did an EVO phone update and then restarted the phone.
    After this, synced Deja Office with Palm Desktop. Disaster: all data on DJO was wiped out, 75% of data on Palm wiped out.

    Android native phone app still has all data intact, but I can not find a way to back it up. Will really appreciate any solution someone out there may have.
     

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  2. Gekko

    Gekko Android Expert
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    WHY is this not possible?

    1. People App----->Menu--------->Export to SD Card. (remember the file name).

    2. People App----->Menu--------->Import from SD Card to your Gmail account on phone.

    3. Sync with Gmail.

    4. Create a new Contact on Phone and select save to Gmail. make sure this is the default action from now on. (not "Phone").

    in addition -

    http://www.rerware.com/Android/
     
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  3. evolight

    evolight Newbie
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    Gekko,
    thanks for replying so quickly.

    I tried:
    1. People App----->Menu--------->Export to SD Card. (remember the file name).
    2. People App----->Menu--------->Import from SD Card to your Gmail account on phone.

    Only 11 contacts imported to Gmail.

    Note: Under [People App--->Menu--->View] only 18 contacts appear under Google, and 9 contacts under phone. There are 850+ contacts that are not showing up under the View screen. Something is wrong but I cannot figure out what it is.
     
  4. evolight

    evolight Newbie
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  5. Gekko

    Gekko Android Expert
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    IMO stop f-ing with Deja Office. if my solution above doesn't work i would do this -

    Palm Desktop--------->Companion Link-------------->Google

    Sync Google with Palm Desktop/Pimlical - Sync contacts and calendar -- CompanionLink Software

    after all of your Contacts are in Google. just sync directly with that Google account directly. when you have a middleman - you are asking for trouble.

    keep it simple. do not use any more software than you have to.

    good luck.
     
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  6. evolight

    evolight Newbie
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    The only problem is that Palm Desktop data is wiped out. I'll try the link you suggested and let you know if it works.
     
  7. Gekko

    Gekko Android Expert
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    do you have another email account set up like an Exchange EAS account? or another Gmail account?

    those 850+ Contacts are somewhere on the phone. they are either on Phone, Gmail, or EAS.
     
  8. Gekko

    Gekko Android Expert
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    by the way - Gmail Contacts, Calendar, etc. functions best and fastest when you use the Chrome Browser. combine with a few Extensions and it's better than Palm Desktop.

    Checker Plus for Google Calendar™ - Version: 3.9.8.5
    See your next meetings and the current date on the icon, get desktop event reminders, add events from the popup in month, week or agenda view without ever opening the webpage, gray out past days, PLUS many options!

    Gmail Contacts Manager - Version: 1.0.3
    Loads Gmail Contact Manager for a quick and easy access.

    Google Chrome to Phone Extension - Version: 2.3.0
    Google Chrome to Phone Extension enables you to send links and other information from Chrome to your Android device.

    Mail Checker Plus for Google Mail™ - Version: 1.2.3.3
    Displays the number of unread messages in your Gmail and Google Apps inbox. Preview mail, read, delete, archive and mark as spam!

    Texter - Send/Recieve SMS Text Messages - Version: 3.72
    *BETA* Send/Receive SMS Text Messages from Chrome. Syncs w/ Android phone; you can use your own cell #. Formerly Texty
     
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  9. evolight

    evolight Newbie
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    I have another Gmail account. I exported that file then imported to gmail. It brought in 17 more contacts. There are still 100's that will not export.

    On the top right of the screen in opened Contact files (android native) it shows if the contact is phone or google. Most of the contacts are 'phone,' but they are not exporting.
     
  10. evolight

    evolight Newbie
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    Gekko, could you describe Exchange EAS account? I do not think I have set this up, but would like to rule it out.

    User feedback at http://www.rerware.com/Android/ shows some cases of android native phone data being wiped out during initial backup. Since my phone app has the only copy of critical data, it's a risk I can not take.

    There is one archaic method: open each contact and send as vcard by email. I would of course have to manually send 850+ emails to accomplish this. If itturns out to be the last resort, how would you recommend managing the data once it is in vcard format on my hard drive?
     
  11. jj14x

    jj14x Android Expert
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    are you sure that they aren't exporting to the csv? or are they not importing from the csv to your gmail acct?
    Try opening the csv file on your PC and see if you can see all your contacts - maybe some corrupted field in the file is causing this issue?
     
  12. Gekko

    Gekko Android Expert
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    "Use as little software as possible." – Alex Payne
     
  13. Gekko

    Gekko Android Expert
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    Exchange ActiveSync - Wikipedia, the free encyclopedia
     
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  14. evolight

    evolight Newbie
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    jj14x - contacts are exporting as .vcf I believe this is the default format and the only option for exporting from native phone app. Correct me if this is wrong.
     
  15. evolight

    evolight Newbie
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    Gekko, I do not have an Exchange EAS account set up.
     
  16. evolight

    evolight Newbie
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    I risked it and backup up native contacts with mybackup to the SD drive, deleted all data from phone and people apps, then imported data back to native contacts. It worked. All 850+ contacts show up in google under: phone > people > view. Native contacts are synced with my gmail account. thanks Gekko.

    There is still a lingering issue:
    Now when I do a Backup using mybackup, it shows 7,445 contacts being backed up?! When I restore this backup, it creates thousands of empty contact files. Here lies the original problem, but it is not clear why these empty contacts are being created.

    Any ideas?
     
  17. jj14x

    jj14x Android Expert
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    You are right! My mistake. Glad to hear that you were able to get all your contacts extracted though
     
  18. Gekko

    Gekko Android Expert
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    these 7,445 are not individual contacts. look closely - it says it is contacts data which is not the same thing. this is just some terminology and numerology that MyBackup Pro uses. everything sounds fine.
     
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  19. evolight

    evolight Newbie
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    Just in time. I was about to wipe out everything and start over.
     
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