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Content lock Grrrrrrrrr

Discussion in 'Android Devices' started by Gregory Lee, Dec 31, 2018.

  1. Gregory Lee

    Gregory Lee Lurker
    Thread Starter

    Hi, I'm new here and I have an issue with the content lock on my LG G5 running Android 7.0 (3.10.84, NRD90U, V20g-EUR-XX).

    I have looked around on the web for answers to my question already and cannot find the answer, TBH I don't know if there is one.

    I have files protected by content lock on my device, whilst I was in Galery-Settings-Content lock, I selected my google account (which was previously unselected) as "the account that protects my locked files in the gallery" where as previously there was no account selected. There aren't any other accounts (google on not) showing which could be selected in the same place.

    My problem is that now I have selected the google account, if I try to open the locked files I am shown a message reading "This file is locked by another Google account and cannot be opened."

    I am unable to deselect the google account within the content lock settings, nor do I know of any other account/email address that my device seems to think that I was previously using. I have tried adding a different email address account (yahoo) in the content lock settings but am told that this account already exists on the device.

    Any assistance or suggestions that do not require a factory reset of my device would be greatly appreciated

    Thanks in advance of any help given.

    Cheers Greg.
     


  2. today

    today Android Expert

    Just throwing this out there. Are the locked files on an SD card? If not, can you try to move them with a file manager to the SD card? If they are locked and on the SD have you removed the SD and tried viewing them on a computer?
     
  3. Gregory Lee

    Gregory Lee Lurker
    Thread Starter

    Hi, Locked content is stored on SD card, and no, I've not tried viewing the files on my computer, I'm assuming that as they are locked, they won't be visible to the PC? I'll give it a go though.

    Thanks for your response :)
     
  4. Gregory Lee

    Gregory Lee Lurker
    Thread Starter

    Hi again, I've tried looking at the files on a PC, when they are locked by the device they are encrypted and renamed, let's say the file is 12345.jpg, after encryption it is renamed 12345.jpg.dm. You can't just copy the file to the PC, remove the .dm extension and open it as the file info is scrambled during the encryption and is not readable unless it has been unlocked the correct way with the google account which locked it. This makes sence as there's a reason that the file was locked in the first place and if transferring it to a PC was a way round the security on the phone, any lost or stolen devices with sensitive info would be easily accessible by just putting it on a PC.

    Cheers G.
     

LG G5 Forum

The LG G5 release date was April 2016. Features and Specs include a 5.3" inch screen, 16MP camera, 4GB RAM, Snapdragon 820 processor, and 2800mAh battery.

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