I got my arc a week ago and it has been nothing short of an amazing device. One thing though, I havent been able to convert movies/videos which play full screen on the cell. The video appears in the screen with thick black edges on both sides. The resolution of the pre loaded Final Fantasy video is 1280x720 and it plays awesome. I tried that resolution but no success. I am using Xilisoft Video Converter Platinum. Any suggestions?