It's the end of February, and my contract is up at the end of July. Could I possibly sweet talk customer service (or threaten them with cancellation) into letting me get a new smartphone (Atrix) at the full discounted price? Since AT&T jacked up their early upgrade fee to $200, upgrading is useless. I'm just annoyed that my dad has a Captivate, my mom has an iPhone, and I, the only tech geek of the family, must teach them both how to use their phones. And I'm stuck with a laggy messaging phone. Grr... Enough of my sob story. Does AT&T get lenient if you start complaining? I'm on my mom's family plan, if that means anything. Somehow her contract is up at the beginning of May.