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Support corporate exchange Calendar Sync Issue

Discussion in 'Android Devices' started by gable151, Sep 22, 2010.

  1. gable151

    gable151 New Member
    Thread Starter
    5

    Sep 22, 2010
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    Hi all Hopefully someone has an answer...
    I set up my corp exchange email account and the email part of it works flawlessly. The calendar on the other hand is very quirky.
    On the first Sync I noticed that not ALL appointments were brought over from my Outlook Calendar. Upon researching it seems that the meetings not coming over are all recurring meetings. Some were from other people that I was invited too but most were recurring meetings I had created on my own calendar.

    I did some testing to isolate the behavior:
    Create single appointment in Outlook
    It shows up perfectly on the Fascinate.
    In outlook change the appointment to recur monthly
    Appointment VANISHES from Fascinate.
    Remove recurrence from appointment in Outlook
    It comes back to Fascinate.

    The same behavior can be seen when creating a fresh appointment with recurrence.
    The problem seems to be isolated also to recurrence set for the "every third wednesday" or something similar. It works for monthly on the 20th for instance.


    ANYONE else having this issue?

    Firmware version is: 2.1-Update1
    Build: SCH-I500.DI01 (downloaded today and did not correct sync issue)
     

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  2. stevevt

    stevevt Active Member
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    Sep 4, 2010
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    My answer won't help you too much, but just to add a data point, recurring appointments from my Exchange calendar come across fine on my Fascinate.
     
  3. gable151

    gable151 New Member
    Thread Starter
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    Sep 22, 2010
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    Interesting for sure! I have now even tried a hard reset and the problem still exists.
    Any time an appointment hits my outlook calendar that has monthly recurrence for one of the "every 3rd thursday" or something similar it will not show on the fascinate.

    I called Verizon and they do not have any help for me either. Unfortunately this is a potential deal breaker.

    Anyone else mind testing this scenario on their fascinate?
     
  4. lonzom10

    lonzom10 Well-Known Member
    16

    Jul 21, 2010
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    Customer Service Manager
    Seymour, TN
    I am using Outlook as well and have multiple reoccurring entries in my calendar. I've had no issues so far. Not sure what could be causing this on your end.
     
  5. gable151

    gable151 New Member
    Thread Starter
    5

    Sep 22, 2010
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    Ok I just replaced the phone with another unit and the same thing is happening.

    I cant imagine what would be going on with my setup outside of the phone.

    We ran another test with an Incredible and a Droidx on the same meeting invite and both of those phones kept the appt. Fascinate dropped it. Of course both of those phones were running 2.2....
    :thinking::thinking::thinking:
     
  6. MJMcMahon

    MJMcMahon Well-Known Member
    36

    Sep 15, 2010
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    IT Network Engineer
    Boise, ID
    Which version of Exchange? Have you tried Touchdown?
     
  7. gable151

    gable151 New Member
    Thread Starter
    5

    Sep 22, 2010
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    Touchdown actually works great. It is at least exchange 2003. (im not exactly sure what version it is)
     

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