Google helped me not on my quest to fix my lock screen issue. And (ironically) all it took was one call to Virgin customer service and a transfer to tech support to get the correct method. Which is as follows: Turn phone off. 2. Hold down -Home Key - Volume Down - and power button Phone will boot up in Recovery mode. As per usual, scroll through menu choices with volume keys. And you confirm with home key. Boom. Goes. Dynamite. Hope this helps someone along the line.