So my wifes Note 8 has some cracking in the glass on the front screen. Basic repair. I have done tons of screen replacements on older Samsung galaxy phones and it is very basic repair work. The note 8 has the glass backing so I dont want to mess with it so I filed the $29 claim with Asurion (I have verizon) and I take it to uBreakIfix to get repaired. 2 hours later they call me and said they "cant complete the repair because the fingerprint sensor on the back doesnt work." & "based off Samsungs stringent testing requirements we cant replace the front screen if the fingerprint sensor doesnt work and the fingerprint sensor isnt covered by Asurion"

I replied with "okay but I dont care about the fingerprint sensor. That's why my claim was for the front screen only. I dont care what Samsungs "stringent testing requirements are" It's my phone and I don't give a shit about the fingerprint sensor just fix the part that is covered by my insurance"

They wouldnt do it.

Now what do I do?????? Do I have any other options? This is a joke.

uBreakIFix just doesnt want to do the work because since they cant fix the fingerprint sensor, they cant make money off me by only completing the work covered by insurance.

 

How did you replace your screen? Was it the front screen?

 

So how do I get Asurion to do my repair for me and fix the front? Or are you calling him the "Asurion guy" but its really just the outsourced repair guy (ubreakifix etc type companies)