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Support Crash and Burn

Discussion in 'Android Devices' started by sjblagg, Oct 17, 2010.

  1. sjblagg

    sjblagg Member
    Thread Starter
    36

    Apr 30, 2010
    14
    1
    36
    Retail Grunt
    Nashport, OH
    Last night, my Incredible would sit for a while at the end of the Droid eye animation, then turn off. I let it charge, fully, overnight. This morning, my phone turned on, and all of my contacts (as well as most of my applications) are gone. I tried to shut down normally, but the "shutting down" window just looped infinitely. I pulled the battery, and now it will start up, but when I swipe down to unlock, it freezes.
    My face is not this -> :)

    Edit: I got the phone to factory reset, and now it kind of works intermittently. I got through the reactivation and all that. It seems to work normally, but still locks up pretty randomly. All of my contacts, except for 7, are gone. Looks like I'm headed to our local Verizon kiosk tomorrow between classes. Joy.
     

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  2. breynolds007

    breynolds007 Well-Known Member
    53

    Apr 18, 2010
    181
    63
    53
    REALTOR
    Louisville, KY
    That stinks. Maybe just call tech support from another phone and if they can't get it fixed over the phone, they'll send you another one out asap. Probably free overnight shipping if ya ask nicely...good luck.
     
  3. jradicle11

    jradicle11 That Guy
    143

    Feb 6, 2010
    1,041
    113
    143
    Lifeguard
    Illinois
    All of your contacts should have been synced to your gmail account and would come back when you sign into your gmail again. That's odd that they didn't.
     
  4. jayefef

    jayefef Well-Known Member
    83

    Apr 3, 2010
    433
    77
    83
    Los Angeles
    Its likely be that the OP didn't select what type of account to set up. I know many contacts were labeled as "phone" - which don't sync with Google - and not "Google contacts" - which do sync with google. When I first set up my phone. it took a few days to realize this and made sure contacts were in Gmail Contacts.

    Either way that sucks about your phone OP. Insurance? Warranty? Good luck.
     
  5. sjblagg

    sjblagg Member
    Thread Starter
    36

    Apr 30, 2010
    14
    1
    36
    Retail Grunt
    Nashport, OH
    Okay, I'm not exactly sure what happened, but I noticed that the phone worked consistently when I had the SD card out... so I formatted the Micro SD card and everything works fine now. I saw a post elsewhere, afterward, in which someone had run into corrupted files on his card, which would cause his phone to lock up.
    My contacts were all Google contacts, so they should have synced with my Gmail, but I went to Verizon's BackupAssistant page and managed to retrieve almost all of them, so I'm satisfied there.
    Now I just feel dumb because I reset my phone basically for nothing. Oh well. Here's to fresh starts?
    Anyone else run into this... situation?
     
  6. AndroidRider

    AndroidRider Well-Known Member
    58

    Sep 1, 2010
    155
    10
    58
    Male
    Nissan Sales
    NJ
    Thanks for mentioning this, I've been saving new calls I get to phone, anyway to move em?
     
  7. jayefef

    jayefef Well-Known Member
    83

    Apr 3, 2010
    433
    77
    83
    Los Angeles
    I haven't figured out a way to change "Phone" contacts to "Google" contacts. I always just input contacts on a desktop browser and deleted "phone" contacts. It was annoying though.

    ***ADDED*** Maybe you could export your phone contacts out as vcards and upload those into google?
     
  8. sjblagg

    sjblagg Member
    Thread Starter
    36

    Apr 30, 2010
    14
    1
    36
    Retail Grunt
    Nashport, OH
    This is how I moved mine. Export from your phone, save the file to your PC, and import it into Gmail.
     

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