1. Download our Official Android App: Forums for Android!

Support Crash when updating apps

Discussion in 'Android Devices' started by HHPP00, Jul 24, 2011.

  1. HHPP00

    HHPP00 Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    16
    Joined:
    Jun 17, 2011

    Jun 17, 2011
    16
    0
    15
    When updating apps via the Android Market my Desire S stops responding after a while and crashes. I have to remove the battery to get it working again. It doesn't happen all the time, and it doesn't seem to depend on the number of apps that are updating.
    Any thoughts?
     

    Advertisement

  2. notebook

    notebook Android Enthusiast
    Rank:
    None
    Points:
    93
    Posts:
    732
    Joined:
    Jun 10, 2011

    Jun 10, 2011
    732
    169
    93
    Some things that might be worth looking at...

    Do you have any anti-virus or anti-malware apps running on your phone?

    Have you installed any task killer apps that are set to close processes automatically?

    Are there any processes on your phone which look like they could be interfering with updates/installing? All apps > Menu > Remove app > Running

    Are you using any 3rd party UIs (User Interfaces)?

    Are you running out of space on your phone and/or your SD card's memory?
     
  3. HHPP00

    HHPP00 Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    16
    Joined:
    Jun 17, 2011

    Jun 17, 2011
    16
    0
    15
    Thanks for the reply Notebook.

    I have Lookout anti-virus and AutoKiller Memory Optimizer installed. I was just trialling them to see whether they're worth the bother, are they likely to cause problems like this? If so, shall I just uninstall them or can I reconfigure them in some way to prevent the crashes?

    To all other questions the answer is no.
     
  4. notebook

    notebook Android Enthusiast
    Rank:
    None
    Points:
    93
    Posts:
    732
    Joined:
    Jun 10, 2011

    Jun 10, 2011
    732
    169
    93
    You should be fine with the anti-virus you have. I have it and I've had no problems with it, so far.

    I'd uninstall the AutoKiller Memory Optimizer to see if that's the culprit. I don't know the app, so can't really help you as to how it should be set up, but many believe these kind of apps aren't necessary and maybe overly aggressive.

    Once you've uninstalled it, do a soft reset (remove the battery for 30 seconds) to clear your phone's cache.
     
  5. HHPP00

    HHPP00 Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    16
    Joined:
    Jun 17, 2011

    Jun 17, 2011
    16
    0
    15
    That seems to have worked, thanks for the help.
     
Tags:

Share This Page

Loading...