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Cricket update messed up my phone

Discussion in 'Android Help' started by willsp28, Jul 8, 2020.

  1. willsp28

    willsp28 Well-Known Member
    Thread Starter

    I just updated my phone and now it doesn't recognize my sim card or connect to any wifi
     


  2. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member

    We're going to need much more information to even have a shot at helping you! :)

    Your title implies that Cricket is responsible for the problem. I'm not familiar with Cricket--what is that? A service provider? A device name?

    We need to know what device you have [brand and model], what Android version you're using, and what update you're referring to [a system update? a software update?].

    We'll help get this sorted out!
     
  3. willsp28

    willsp28 Well-Known Member
    Thread Starter

    OK it's Android 9 Nokia 3.1 plus it was a system software update the wifi is working but the data isnt
     
  4. willsp28

    willsp28 Well-Known Member
    Thread Starter

    Yes cricket is my service provider
     
  5. willsp28

    willsp28 Well-Known Member
    Thread Starter

    As far as I know the update was successful except for the fact that it doesn't let me use my cell data, the sim card is fine because I have tested it in a different phone, also I tryd a different sim in my messed up phone and it said the sim is on a different network so physically the phone is fine
     
  6. willsp28

    willsp28 Well-Known Member
    Thread Starter

    I've rebooted a bunch of times, reinserted the card and even factory reset the phone
     
  7. willsp28

    willsp28 Well-Known Member
    Thread Starter

    With my active sim in the phone, every option is greyed out, under about phone it acts like there isn't a sim card, I have installed a sim info app and it got the sim info but no phone number
     
  8. svim

    svim Extreme Android User

    Look in your Settings menu for a 'Network settings reset' option, this will reset all network related settings back to their defaults:
    https://www.wikihow.com/Reset-Network-Settings-on-Android
    You mentioned trying a Factory Reset but note that this action is different. A Factory Reset involves wiping the user data partition, where all your files and user settings/config files get stored. A Network settings reset relates to user and system network services.
     
    Dannydet likes this.
  9. willsp28

    willsp28 Well-Known Member
    Thread Starter

    OK that didn't fix the problem
     
  10. willsp28

    willsp28 Well-Known Member
    Thread Starter

    I'm looking for a app that any be able to diagnose the issue
     
  11. svim

    svim Extreme Android User

    It might not be a problem with your phone itself, but something happened to cause your current SIM card to fail. If you have access to a different phone try putting your SIM card into it and check its status.
    If that's not an option, given all the things you've tried you might want to just contact Cricket and have them send you a new, replacement SIM card.
     
  12. willsp28

    willsp28 Well-Known Member
    Thread Starter

    The sim card works fine in a different phone
     
  13. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    I would stop by a Cricket store, have them look at the phone, the update is not from Cricket, the update came from your device.

    I would also contact Nokia. You can always revert back your SW
     
    willsp28 likes this.
  14. willsp28

    willsp28 Well-Known Member
    Thread Starter

    Thanks I just emailed Nokia hopefully they can push a new update to correct any bugs
     
  15. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    I don't think they will push an update, that's not how it works, but hopefully they will troubleshoot with you, it could be a number of reasons you are having an issue with their latest release.

    Also where did you buy the phone ?? They also might be able to help, if it's recent.
     
    ocnbrze likes this.
  16. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Go to settings>about phone and look for your imei number (do not post it here) and see if it actually lists one or displays zeros or an error. In the past we have seen where system updates for some odd reason will delete an imei number from the device, which would make your sim card unable to validate on your Cricket network.
     
    ocnbrze likes this.
  17. willsp28

    willsp28 Well-Known Member
    Thread Starter

    the imei is listed, nokia couldn't help
     
  18. willsp28

    willsp28 Well-Known Member
    Thread Starter

    there not in charge of software
     
  19. willsp28

    willsp28 Well-Known Member
    Thread Starter

    is there any way to unlock my phone for free, if it would read a different sim card properly then ill just buy a new sim and switch the data
     
  20. willsp28

    willsp28 Well-Known Member
    Thread Starter

    i did put A different sim card in the phone, and although it sais its locked, the phone was able to display the phone number from it
     
  21. willsp28

    willsp28 Well-Known Member
    Thread Starter

    i have a little bit more information
     
  22. willsp28

    willsp28 Well-Known Member
    Thread Starter

    im re-downloading the hidden settings app
     
  23. willsp28

    willsp28 Well-Known Member
    Thread Starter

    Ok here is something showing a fault with the sim card
     

    Attached Files:

  24. willsp28

    willsp28 Well-Known Member
    Thread Starter

    I have quite a few settings in here so maybe something in this menu can fix it
     
  25. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Have you asked Cricket for a new SIM card? It looks like your phone is simply having trouble reading your card.
     
    ocnbrze likes this.
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