Definitely poor customer service, and even more true is that they do not care if they lose long time or faithful customers. I have never been to the point of wanting to drop metro pcs like I am now though as I have always been well aware of the fact that to keep the service i had to accept that I could not rely on customer service and i have. I have had the same number with them since August of 2008,I have not always been on time with my payment but so what, it's a pay as you go service provider so technically there is no "time " A payment has to be made, anyway, my issue is, my bill was due today and I work 11 am til 9 pm on Sundays and the metro stores around me don't open til noon on Sundays so considering I don't have a credit/debit card I was not going to be able to pay my bill til tomorrow morning. My phone was disconnected at 830 pm so I dialed 611 to try and get through to an agent and explain my situation. All I got was the automated system telling me that if I didn't make my payment by 10-30-11 (today) my service would be disconnected and I would lose my number, when I tried to get transferred to an agent it would say "id like to transfer you, but but until you make a payment I will be unable to help you, goodbye" then it would hang up. Needless to say I got home and used my wife's debit card to pay the damn bill but it's unbelievable how they treat customers who have been committed to their service for so long. Just needed somewhere to vent lol.